Functional Skills

Business Analysis
Business Development
Customer Relationship Management
Leadership Development
Strategic Planning
Customer Experience
Digital Transformation
Digital Marketing / Advertising
Voice of the Customer
Customer Service
Customer Analytics
Customer Segmentation
Marketing Strategy
Organizational Strategy
Organizational Culture

Certifications

CCXPCertified Customer Experience Professional

Sector Experience

Financial Services
Healthcare
Retail
Social & Public Sector
Telecom

Experience

Clientship CX Marketing
Founder & Chief Executive Officer
5/2015 - Present
• Founded and scaled a CX consulting and VoC tech firm serving top-tier clients across banking, energy, telecom, and retail.
• Designed and deployed VoC platforms and governance models to drive customer-centric decisions.
• Led high-impact transformation programs aligned with strategic growth and retention goals.
élogos (Corporate Learning Group) Corporate Strategy & Development
Group Managing Director
9/2006 - 12/2010
• Acted as strategic lead reporting directly to board (family owners + private equity).
• Oversaw marketing, shared services, HR, and IT to align with group strategy across business units.