Functional Skills
Machine Learning
Cost Reduction
Performance Management
Strategic Planning
Business Development
Project Management
Crisis Management
Disaster Recovery
DevOps
Artificial Intelligence
Business Continuity
Agile Software Development
Vendor Management
Digital Transformation
Predictive Analytics
Software Skills
Artificial Intelligence
AWS
Azure
Machine Learning
Monday
PowerBI
Salesforce
SAP
SAP CRM
ServiceNow
Tableau
Workday
Cloud computing
Certifications
PMPProject Management Professional
Sector Experience
Financial Services
Healthcare
Real Estate
Technology
Transportation & Logistics
Languages
Spanish
Fortune 500
Experience
AzTech Innovation
Information Technology
President/CEO (Chief Technology Strategist
5/2023 - Present
Deliver strategic technology advisory services to Fortune 500 clients, emphasizing digital transformation strategy, enterprise architecture, and technology governance
framework implementation
Serve as trusted C-suite advisor for organizations navigating complex technology landscapes, developing roadmaps that align business objectives with emerging technology capabilities
Execute strategic technology assessments and due diligence activities for private equity firms evaluating potential acquisitions
Advance expertise in next-generation technologies through intensive study and certification in Artificial Intelligence, Agentic AI systems, and Machine Learning
Champion organizational diversity initiatives through board service and industry thought leadership, mentoring emerging technology executives
framework implementation
Serve as trusted C-suite advisor for organizations navigating complex technology landscapes, developing roadmaps that align business objectives with emerging technology capabilities
Execute strategic technology assessments and due diligence activities for private equity firms evaluating potential acquisitions
Advance expertise in next-generation technologies through intensive study and certification in Artificial Intelligence, Agentic AI systems, and Machine Learning
Champion organizational diversity initiatives through board service and industry thought leadership, mentoring emerging technology executives
Amazon Web Services
Information Technology
Principal Engagement Leader (Enterprise Technology Executive
5/2021 - 4/2023
Architected comprehensive digital transformation roadmaps for Fortune 500 enterprises across financial services, healthcare, transportation, and manufacturing sectors, aligning technology investments with business growth objectives Championed executive steering committees for strategic $20M+ enterprise transformations, delivering 25% operational cost reduction and 30% increased customer engagement through cloud-native architectures Designed customer experience transformation strategies leveraging AI/ML, predictive analytics, and natural language processing to enhance satisfaction and operational efficiency across global enterprises Established value-driven governance frameworks ensuring transparency, accountability, and measurable outcomes across complex transformation programs Developed
AzTech Innovation
Information Technology
President/CEO (Technology Transformation Executive
1/2011 - 5/2021
Founded and scaled MBE technology consulting firm delivering strategic technology solutions for Fortune 500 clients, managing P&L responsibility, business development, and talent management Delivered trusted C-suite advisory on enterprise technology strategy and digital transformation initiatives, generating $100M+ operational efficiencies while creating sustainable competitive advantage Architected comprehensive technology roadmaps for clients across multiple industries, ensuring alignment between business objectives and technology investments Orchestrated $65M application redesign for global airline contact centers, leveraging AWS Cloud and Agile methodologies to enhance operational efficiency, customer satisfaction, and scalability Championed $450M IT transformation for national healthcare organization, optimizing 300+ applications, reducing infrastructure costs 50%, accelerating service delivery 75% Executed $28M data center migration for commercial real estate
United Airlines
Information Technology
Global Program Leader (Senior Technology Transformation Director
12/2018 - 3/2020
Architected transformative $65M customer experience initiative revolutionizing global contact center operations serving 40M+ annual customer interactions across 6,000+ agents Established and chaired executive Governance Steering Committee, orchestrating alignment between Customer Experience, DevOps, Architecture, and Security teams Designed innovative three-tier governance structure securing executive buy-in through comprehensive business case development and strategic communications Streamlined seven customer-facing applications into unified interface, improving customer satisfaction 18%, reducing wait times 15%, eliminating operational inefficiencies 20% Spearheaded strategic vendor partnerships with IBM and Infosys, implementing governance frameworks enhancing accountability while optimizing costs and service quality Accelerated change management strategies facilitating adoption of new systems and processes across global contact center organization
Catholic Health Initiatives
Management Consulting
Senior IT Transformation & Healthcare Innovation Consultant (Enterprise Technology Advisor
8/2014 - 8/2016
Steered the $5M Additional Tactical Stabilization Initiatives (ATSI) program, addressing critical IT infrastructure stability challenges across eight regions, resulting in reduced downtime and improved operational performance Led foundational workstreams in a $450M IT Transformation Program, achieving a 50% reduction in infrastructure costs, optimizing over 300 applications, and accelerating time-to-market for services by 75% Executed a $10M data center migration, cutting the data center footprint by 50%, decommissioning legacy systems, and improving agility while fortifying security and system reliability Implemented metrics-driven performance management frameworks that enhanced visibility into program progress and facilitated data-driven decision-making. Developed comprehensive transformation roadmaps that aligned technology investments with business priorities, ensuring maximum value realization and strategic alignment
General Growth Properties
Management Consulting
Executive IT Consultant & Digital Transformation Advisor (Technology Strategy Leader
8/2011 - 5/2014
Transformed managed service contracts evaluation and vendor performance, resulting in successful transition from Unisys to Xerox with optimized SLAs and
performance metrics Implemented comprehensive mobility project upgrading Mobile Device Management (MDM) systems for 3,000+ devices, collaborating with legal to develop corporate-owned and BYOD policies Negotiated critical $28M IT services contract including seamless data center migration and cloud transition, coordinating with key stakeholders ensuring technology alignment with business goals Executed strategic communications plan building organizational support for transformation initiatives while minimizing resistance to change Created vendor management framework improving accountability, enhancing service quality, optimizing cost structures across technology landscape
performance metrics Implemented comprehensive mobility project upgrading Mobile Device Management (MDM) systems for 3,000+ devices, collaborating with legal to develop corporate-owned and BYOD policies Negotiated critical $28M IT services contract including seamless data center migration and cloud transition, coordinating with key stakeholders ensuring technology alignment with business goals Executed strategic communications plan building organizational support for transformation initiatives while minimizing resistance to change Created vendor management framework improving accountability, enhancing service quality, optimizing cost structures across technology landscape
ACE Insurance
Management Consulting
Technology Optimization & IT Strategy Consultant (IT Governance Advisor
1/2011 - 7/2011
Resolved $6M of significant technology allocation errors, enhancing efficiency and governance across corporate and government sectors
Created executive dashboards providing leadership with clear visibility into technology utilization and performance metrics, enabling data-driven decision making Developed optimization framework realigning technology resources with business priorities while ensuring regulatory compliance and financial accountability
Created executive dashboards providing leadership with clear visibility into technology utilization and performance metrics, enabling data-driven decision making Developed optimization framework realigning technology resources with business priorities while ensuring regulatory compliance and financial accountability
Aon Corporation
Information Technology
Senior Director of Service Delivery (IT Operations Executive
8/2001 - 12/2010
Partnered with CIO during global IT outsourcing initiative, reducing annual IT spend from $800M to $525M through service standardization, vendor optimization, and
operational efficiencies Managed technology delivery for 60 US offices, serving as technical evangelist for 300-member executive team while ensuring consistent service levels Spearheaded global technology migration leading cross-regional team to transition 33,000 users to unified digital communication platform, significantly enhancing collaboration and operational agility Established offshore application support center delivering cost-effective support for 18 countries, setting benchmark for global IT service delivery Orchestrated crisis response technology solutions post-9/11, implementing "White Glove" service protocols for 150+ affected employees while ensuring business continuity Pioneered supplier diversity vetting framework for IT services, creating scalable model adopted enterprise-wide, increasing mi
operational efficiencies Managed technology delivery for 60 US offices, serving as technical evangelist for 300-member executive team while ensuring consistent service levels Spearheaded global technology migration leading cross-regional team to transition 33,000 users to unified digital communication platform, significantly enhancing collaboration and operational agility Established offshore application support center delivering cost-effective support for 18 countries, setting benchmark for global IT service delivery Orchestrated crisis response technology solutions post-9/11, implementing "White Glove" service protocols for 150+ affected employees while ensuring business continuity Pioneered supplier diversity vetting framework for IT services, creating scalable model adopted enterprise-wide, increasing mi