Functional Skills
Content Strategy
Customer Experience
Customer Relationship Management
Employee Retention
Go-to-market Strategy
IT Asset Management
Project Management
Quality Assurance
Quality Management
Revenue Growth
Risk Management
Sales Enablement
Sales Strategy
Strategic Planning
Regulatory Compliance
Software Skills
Hubspot
Sharepoint
Microsoft PowerPoint
Certifications
PCCPProsci Certified Change Practitioner
Sector Experience
Aerospace & Defense
Business Services
Energy
Manufacturing
Technology
Experience
Intellect QMS – Quality Management Software
Corporate Strategy & Development
VICE PRESIDENT, CUSTOMER
5/2024 - 5/2025
• Orchestrated end-to-end buyer journey optimization by aligning 20 team members across 4 functional areas: Implementation, Support & Training, Customer Success, and Professional Services
• Transformed customer onboarding experience through development of on-demand digital learning library, reducing time-to-value by 30% and increasing adoption rates by 32% within 6 months
• Implemented data-driven customer lifecycle strategy resulting in 35% increase in product utilization and 25-point NPS improvement through personalized engagement plans
• Designed comprehensive health scoring system with early warning indicators, enabling proactive intervention that reduced churn by 20% and improved renewal forecasting accuracy by 40%
• Established cross-functional revenue operations framework that aligned customer success, sales, and product teams, resulting in 28% increase in expansion opportunities
• Developed structured customer value realization program including optimized QBR cadence and ROI validation, enabling early risk identification and 15% improvement in upsell conversion rates
• Created change management playbooks and organizational readiness assessments that accelerated technology adoption by 45% across client organizations
• Implemented renewal intelligence system with early outreach programs and value reinforcement touchpoints, contributing to 94% retention rate and 12% reduction in discounting
• Transformed customer onboarding experience through development of on-demand digital learning library, reducing time-to-value by 30% and increasing adoption rates by 32% within 6 months
• Implemented data-driven customer lifecycle strategy resulting in 35% increase in product utilization and 25-point NPS improvement through personalized engagement plans
• Designed comprehensive health scoring system with early warning indicators, enabling proactive intervention that reduced churn by 20% and improved renewal forecasting accuracy by 40%
• Established cross-functional revenue operations framework that aligned customer success, sales, and product teams, resulting in 28% increase in expansion opportunities
• Developed structured customer value realization program including optimized QBR cadence and ROI validation, enabling early risk identification and 15% improvement in upsell conversion rates
• Created change management playbooks and organizational readiness assessments that accelerated technology adoption by 45% across client organizations
• Implemented renewal intelligence system with early outreach programs and value reinforcement touchpoints, contributing to 94% retention rate and 12% reduction in discounting
Intellect QMS – Quality Management Software
Sales
VICE PRESIDENT SALES STRATEGY AND QUALITY
1/2024 - 5/2024
• Developed and executed comprehensive sales enablement strategy, improving sales efficiency
• Created and implemented structured sales onboarding program improving time-to productivity by 50%
• Achieved +33 point improvement in employee Net Promoter Score (eNPS) through enhanced support and development programs
• Spearheaded buyer journey mapping initiative that identified key touchpoints and friction points, resulting in 28% acceleration in sales cycle and 15% improvement in proposal-to close ratio
• Expanded the use of our automated demo platform that increased prospect engagement by 45% while reducing sales resource requirements by 30%, enabling scalable digital buyer education
• Created multi-touch content strategy aligned with buyer personas and journey stages, increasing engagement rates by 52% and improving lead-to-opportunity conversion by 18%
• Established collaborative content creation framework between Sales, Marketing, and Product teams that aligned messaging with Ideal Customer Profile (ICP) attributes, resulting in 35% higher quality leads
• Orchestrated go-to-market strategy refinement focused on ICP targeting and value messaging, increasing pipeline quality by 40% and improving win rates by 22%
• Implemented digital engagement scoring system that identified high-intent buying signals, allowing for precise resource allocation and 32% improvement in opportunity qualification
• Designed sales playbooks with tailored messaging for each buyer journey stag
• Created and implemented structured sales onboarding program improving time-to productivity by 50%
• Achieved +33 point improvement in employee Net Promoter Score (eNPS) through enhanced support and development programs
• Spearheaded buyer journey mapping initiative that identified key touchpoints and friction points, resulting in 28% acceleration in sales cycle and 15% improvement in proposal-to close ratio
• Expanded the use of our automated demo platform that increased prospect engagement by 45% while reducing sales resource requirements by 30%, enabling scalable digital buyer education
• Created multi-touch content strategy aligned with buyer personas and journey stages, increasing engagement rates by 52% and improving lead-to-opportunity conversion by 18%
• Established collaborative content creation framework between Sales, Marketing, and Product teams that aligned messaging with Ideal Customer Profile (ICP) attributes, resulting in 35% higher quality leads
• Orchestrated go-to-market strategy refinement focused on ICP targeting and value messaging, increasing pipeline quality by 40% and improving win rates by 22%
• Implemented digital engagement scoring system that identified high-intent buying signals, allowing for precise resource allocation and 32% improvement in opportunity qualification
• Designed sales playbooks with tailored messaging for each buyer journey stag
IFS – ERP Cloud Software North America
Corporate Strategy & Development
GLOBAL CUSTOMER VALUE REALIZATION DIRECTOR
10/2022 - 1/2024
• Developed methodical and repeatable approach to collect customer challenges, and translate them into quantifiable value drivers
• Using Value Engineering and Value Realization frameworks, aligned solution benefits with quantifiable client outcomes by aligning on accountability, consistent and transparent reporting that matched strategic goals
• Engaged in de-escalation and ongoing risk assessment and abatement for our highest value global clients
• Directed cross-functional teams in integrating best practices into IFS-guided and Partner guided projects, enhancing the overall quality of delivery
• Engaged with cross-functional teams in the implementation of robust quality processes and governance models, significantly enhancing project delivery quality and client satisfaction
• Invested in a continuous improvement culture, focusing on process optimization and risk management, leading to enhanced service delivery and client outcomes
• Developed training programs for sales and customer success teams, emphasizing value driven service delivery
• Proficient in crafting and implementing strategies to navigate complex, high-stakes business environments
• Developed programs focusing on Client Experience to create methodical, repeatable processes for understanding incremental value attainment through Value oriented tools and initiatives
• Enhanced internal capabilities to create structure for continuous client-specific value tracking for improved renewals and increased attac
• Using Value Engineering and Value Realization frameworks, aligned solution benefits with quantifiable client outcomes by aligning on accountability, consistent and transparent reporting that matched strategic goals
• Engaged in de-escalation and ongoing risk assessment and abatement for our highest value global clients
• Directed cross-functional teams in integrating best practices into IFS-guided and Partner guided projects, enhancing the overall quality of delivery
• Engaged with cross-functional teams in the implementation of robust quality processes and governance models, significantly enhancing project delivery quality and client satisfaction
• Invested in a continuous improvement culture, focusing on process optimization and risk management, leading to enhanced service delivery and client outcomes
• Developed training programs for sales and customer success teams, emphasizing value driven service delivery
• Proficient in crafting and implementing strategies to navigate complex, high-stakes business environments
• Developed programs focusing on Client Experience to create methodical, repeatable processes for understanding incremental value attainment through Value oriented tools and initiatives
• Enhanced internal capabilities to create structure for continuous client-specific value tracking for improved renewals and increased attac
Infor Global Solutions
Sales
SENIOR DIRECTOR, SOLUTION CONSULTING
1/2021 - 1/2022
• Led the Global Strategy team, focusing on quality assurance and risk management in project delivery
• Established a framework for governance and process excellence, significantly improving project outcomes and client satisfaction
• Designed a comprehensive, industry-specific digital 'Bill of Material' to improve the client experience from early funnel to post-sale activities
• Took charge of a global platform rollout, organizing a cross-functional team to strengthen buy-in and collaboration and ensure a successful rollout to primary regions within 6 months
• Drove adoption increases month over month
• Selected to Lead the 12-member Quality, Growth and Execution team to create an enhanced curriculum, milestones, and performance metrics
• Integrated inclusive hiring practices, a coaching rubric, and more efficient training, reducing the duration from 12 to 9 months based on feedback from previous graduates
• Resulted in improved management systems, Net Promoter Scores, and employee retention, facilitating success organization-wide
• Leveraged existing investments, implemented new practices and operating procedures, and enforced policies and regulations to reduce expenditures, increase savings, and impact the bottom line
• Met and exceeded the dynamic needs of clients while leading strategic planning and execution for business transformation initiatives, optimizing performance, profits, and growth opportunities
• Played a key role in organizational development by gai
• Established a framework for governance and process excellence, significantly improving project outcomes and client satisfaction
• Designed a comprehensive, industry-specific digital 'Bill of Material' to improve the client experience from early funnel to post-sale activities
• Took charge of a global platform rollout, organizing a cross-functional team to strengthen buy-in and collaboration and ensure a successful rollout to primary regions within 6 months
• Drove adoption increases month over month
• Selected to Lead the 12-member Quality, Growth and Execution team to create an enhanced curriculum, milestones, and performance metrics
• Integrated inclusive hiring practices, a coaching rubric, and more efficient training, reducing the duration from 12 to 9 months based on feedback from previous graduates
• Resulted in improved management systems, Net Promoter Scores, and employee retention, facilitating success organization-wide
• Leveraged existing investments, implemented new practices and operating procedures, and enforced policies and regulations to reduce expenditures, increase savings, and impact the bottom line
• Met and exceeded the dynamic needs of clients while leading strategic planning and execution for business transformation initiatives, optimizing performance, profits, and growth opportunities
• Played a key role in organizational development by gai
Infor Global Solutions
Sales
SOLUTION ARCHITECT
1/2019 - 1/2021
• Partnered with customers and prospective customers to develop integrated, comprehensive solutions across complex industries, navigating challenging technical landscapes to meet organizational goals
• Liaised with partners and clients to update, upgrade, and enhance products, implementing solutions at technical and functional levels and managing post-sale requirements gathering, analysis, and documentation
• Promoted the value of technology offerings in an underperforming industry by collaborating with sales teams and the client to onboard industry experts and transform uncertainty into advocacy
• Secured a $2M deal with a key utility provider, penetrated a new industry, and won the MPV award for open communication, client engagement, and outstanding results
• Selected as a Demo2Win, adopting a Train the Trainer approach, messaging, philosophy, and techniques to partner with 3 other team members in rolling out a series of small group meetings for 400 employees
• Fostered significant value throughout the program, creating a business case to roll out the program across all team members and complete a global rollout within 18 months
• Liaised with partners and clients to update, upgrade, and enhance products, implementing solutions at technical and functional levels and managing post-sale requirements gathering, analysis, and documentation
• Promoted the value of technology offerings in an underperforming industry by collaborating with sales teams and the client to onboard industry experts and transform uncertainty into advocacy
• Secured a $2M deal with a key utility provider, penetrated a new industry, and won the MPV award for open communication, client engagement, and outstanding results
• Selected as a Demo2Win, adopting a Train the Trainer approach, messaging, philosophy, and techniques to partner with 3 other team members in rolling out a series of small group meetings for 400 employees
• Fostered significant value throughout the program, creating a business case to roll out the program across all team members and complete a global rollout within 18 months
Infor Global Solutions
Sales
SOLUTION DIRECTOR
1/2017 - 1/2019
• Executed the rollout of all major releases and software updates across a global demo environment, working with 50+ team members worldwide
• Conducted global coaching sessions to ensure Solution Consulting teams understood product value and new capabilities
• Optimized demo environments with smooth releases, enabled teams, and demonstrated value
• Spearheaded innovative approaches to resource allocation and strategic planning, documented processes, and drafted SOPs to comply with regulations and company policies
• Conducted global coaching sessions to ensure Solution Consulting teams understood product value and new capabilities
• Optimized demo environments with smooth releases, enabled teams, and demonstrated value
• Spearheaded innovative approaches to resource allocation and strategic planning, documented processes, and drafted SOPs to comply with regulations and company policies
Infor Global Solutions
Sales
PRINCIPAL SOLUTION CONSULTANT
1/2006 - 1/2017
• Strengthened client relationships and satisfaction ratings by listening to challenges and identifying software solutions to address root causes
• Drafted integration plans to ease the assimilation of products into customers' business infrastructure and demonstrated improved value and outcomes
• Generated over $100M in revenue through taking on the largest opportunities in the organization, selling to the New York Metro Transit Agency, Los Angeles Metro Transit, and Hertz rentals
• Liaised between clients and product teams as an active member of the Regional User Groups, Regional Advisory Groups, and several Industry User Groups designed to capture and translate client input
• Configured software and prepared compelling user stories, driving success in helping clients see the value of platform solutions
• Took a lead role in capturing revenue-generating opportunities, securing several multi million dollar deals for Enterprise Asset Management
• Conducted comprehensive Discovery sessions and facilitated meetings, prep sessions, customer events, and presentations with effective messaging and client outcomes as the primary focus
• Drafted integration plans to ease the assimilation of products into customers' business infrastructure and demonstrated improved value and outcomes
• Generated over $100M in revenue through taking on the largest opportunities in the organization, selling to the New York Metro Transit Agency, Los Angeles Metro Transit, and Hertz rentals
• Liaised between clients and product teams as an active member of the Regional User Groups, Regional Advisory Groups, and several Industry User Groups designed to capture and translate client input
• Configured software and prepared compelling user stories, driving success in helping clients see the value of platform solutions
• Took a lead role in capturing revenue-generating opportunities, securing several multi million dollar deals for Enterprise Asset Management
• Conducted comprehensive Discovery sessions and facilitated meetings, prep sessions, customer events, and presentations with effective messaging and client outcomes as the primary focus