• Serve as program owner across HubSpot's flagship INBOUND event, directly partnering with Product Owners, PMMs, and PreSales to operationalize go-to-market strategies and ensure seamless product storytelling across 12+ demo stations.
• Translate complex product vision into customer-facing experiences by collaborating with Product Owners to define success criteria, develop demo content, and align on messaging frameworks-resulting in a 500% increase in engagement for new products like Breeze and Marketing Hub.
• Own end-to-end delivery of INBOUND demo operations (DemoSpot), leading intake, scoping, planning, and day-of execution with 200+ cross-functional staff across GTM, Product, and Event Production.
• Orchestrated content and logistics across 20+ product sessions, aligning PMM and PO input into session briefs, speaker enablement, and customer proof integration to maintain brand consistency and messaging clarity.
● Built and scaled product intake workflows in Asana, improving coordination with Product Owners and ensuring delivery milestones aligned with broader product roadmap and event timelines.
• Help to Influence $5.3M in pipeline through live product engagement and post-event conversion activity, including on-site meetings and pending deals

• Led cross-functional project teams across 3+ global units, improving project delivery speed and managing a $250M cost-saving portfolio through Al/LLM model implementations.
• Implemented NIST AI RMF framework globally, achieving 100% compliance and reducing risk exposure.
• Streamlined vendor management with new intake frameworks, boosting process efficiency and ensuring ethical compliance.
• Tracked multiple portfolios and products using Jira, analyzing performance against targets and providing strategic recommendations for project re-prioritization, resulting in a 20% budget optimization.
• Launched 8+ Al/LLM implementations globally, collaborating with 20+ stakeholders to achieve a 95% product success rate.
• Utilized Jira to optimize project workflows, increasing team velocity by 25% and informing data-driven decisions.
• Conducted regular project reviews, identifying areas for improvement and implementing changes that reduced project timelines by 10%.

• Led technical team meetings, boosting productivity by 25% and reducing project delays by 15% through proactive issue resolution.
• Implemented Zero Trust framework, establishing an 'always-on' VPN for all migrated company teams, eliminating the need for secure network zones.
• Designed and managed single secure network implementations via VPN tunnels using hardware in all locations, partnering with a third-party vendor.
• Utilized the Security Development Lifecycle (SDL) to monitor and remediate vulnerabilities using Cisco Meraki, OpenDNS Umbrella, and email proofing.
• Coordinated pre-production and production releases, achieving a 95% on-time deployment rate for various data center migrations.
• Collaborated with three project management offices, aligning IT projects with company objectives to support 10x growth.
• Successfully integrated seven major acquisitions, streamlining the process and yielding significant cost savings through effective management

• Fostered strong client relationships through proactive engagement, achieving increased client satisfaction and 90% repeat business.
• Conducted competitive analysis, identifying industry trends and competitor insights that informed strategic decisions.
• Coordinated internal resources, ensuring 100% project completion success and meeting operational goals.
• Collaborated on the Operational Growth & Customer Retention (OCR) plan, driving 50% growth in 3 months and exceeding business development targets.
• Negotiated and managed hospital contracts in Georgia, securing critical revenue streams and supporting sustained operational growth.
• Designed and implemented comprehensive reporting and process improvements, boosting operational efficiency by 30%.
• Conducted performance evaluations and drove 25% improvement in team performance through targeted development initiatives

• Led 15 project teams and leads, delivering weekly/monthly status reports to clients, ensuring 100% transparency and TA updates.
• Improved project workflow efficiency by 36% (56% to 92%) through comprehensive training plans, reducing transitional time within 2 months post-"go live."
• Streamlined procedures, cutting labor time by 30% and eliminating redundancies among project teams.
• Automated manual processes, boosting data tracking/accuracy by 25%, workgroup efficiency by 20%, and profitability by 15%.
• Mentored and trained employees, conducting performance evaluations and achieving a 25% increase in team performance.
• Retained 70% of clients as repeat business through data-driven sales and marketing strategies.

• Directed program strategy, coordinating 10 service functions, and presented monthly Program Management Reviews (PMR) to the board and stakeholders, resulting in improvement in project alignment and strategic decision-making.
• Analyzed business and client requirements, designing essential customer documents and developing specifications for product release, ensuring 100% requirements accuracy.
• Collaborated with cross-functional teams (Test Automation, Infrastructure, Development) to create and evolve policies, best practices, and frameworks for distributed system automation, improving efficiency by 20%.
• Led QA/QC team, ensuring requirements traceability and addressing stakeholder inquiries, resulting in 30% reduction in defects.
• Facilitated weekly agile scrum checks with project leads, achieving 25% increase in team velocity and sprint attainment.
• Managed JIRA tickets/documentation for external client blockers, ensuring 100% issue resolution and timely communication.