Functional Skills
Customer Service
Budgeting
Procurement
Project Management
Customer Experience
E-commerce Implementation
Data Transformation
Sales and Operations Planning (S&OP)
SQL Analysis
Operations Management
Strategy Development
Strategic Planning
Growth Strategy
Product Design
Product Strategy
Software Skills
SQL
Jira
Python
Google BigQuery
Google Sheets
Microsoft Excel
Microsoft Excel Macros
Salesforce
Sector Experience
Business Services
Financial Services
Technology
Languages
English
Spanish
Portuguese
Countries Worked In
AR AU BR SA SG ES AE
Big 3 Consulting (MBB)
Fortune 500
Top Consulting Firms
Experience
Nubank
Corporate Strategy & Development
Senior Product Operations Manager
5/2023 - 8/2024
● Led the strategic and operational implementation of a new B2B CRM (Salesforce) after the merger of SpinPay, enabling data-driven management for a multi-billion dollar portfolio and increasing sales team efficiency (-20% time spent in CRM)
● Drove business strategy and performance by providing critical analytical insights to leadership, including diagnosis and forecasts. Established cross-functional governance and rituals to foster alignment across BUs, acting as a key advisor
● Drove business strategy and performance by providing critical analytical insights to leadership, including diagnosis and forecasts. Established cross-functional governance and rituals to foster alignment across BUs, acting as a key advisor
Nubank
Product Management / Strategy
Senior Business Developer
4/2020 - 5/2023
● Led the Marketplace BU from “zero-to-one”, articulating the business plan and driving the launch of Nubank's first off-app offer (International Transfers). Influenced executive stakeholders and aligned goals across 5+ teams, resulting in a record 6-month launch and a $200M GMV in first 12 months
● Defined the go-to-market strategy and led the cross-functional development of NuShopping, Nubank's e-commerce platform, orchestrating a cross-functional team of 12 engineers and designers to build a new business from scratch
● Defined the go-to-market strategy and led the cross-functional development of NuShopping, Nubank's e-commerce platform, orchestrating a cross-functional team of 12 engineers and designers to build a new business from scratch
Mercado Pago
Customer Service
Customer Experience Supervisor
10/2018 - 3/2020
● Led an international team of 3 in transforming customer service insights into product, operations and UX design improvements for product suites (Digital Wallet, Cards, and Point of Sale) across the LATAM region
● Pioneered a forum with CX, Product and Operations to raise experience issues and influence the roadmap to ensure their solution, ultimately reducing churn by 2pp by solving a historic glitch in failed reimbursements
● Constructed the data infrastructure and analytical methods that uncovered customer experience issues in the mobile Point-of-Sale product impacting over 250k customers and unlocked a 10pp increase in NPS over 6 months
● Pioneered a forum with CX, Product and Operations to raise experience issues and influence the roadmap to ensure their solution, ultimately reducing churn by 2pp by solving a historic glitch in failed reimbursements
● Constructed the data infrastructure and analytical methods that uncovered customer experience issues in the mobile Point-of-Sale product impacting over 250k customers and unlocked a 10pp increase in NPS over 6 months
Boston Consulting Group
Management Consulting
Sr. Associate
2/2018 - 9/2018
• Diagnosed key issues alongside top-executives and facilitated the journey design of target customers, evaluating business options and tailoring strategic recommendations, during the digital strategy definition for a Spanish bank
• Created the case for change and then proposed an approach to achieve cost transparency for $700MM+ of costs in the technology department of a major global mining company
• Shaped the novel format for a BCG recruiting event, leveraging real case experiences in an interactive "what would you do" format, with an NPS score of 90 in two groups of 40
• Created the case for change and then proposed an approach to achieve cost transparency for $700MM+ of costs in the technology department of a major global mining company
• Shaped the novel format for a BCG recruiting event, leveraging real case experiences in an interactive "what would you do" format, with an NPS score of 90 in two groups of 40
Boston Consulting Group
Management Consulting
Associate
2/2016 - 2/2018
• Reengineered IT budgeting and capacity planning models for a $7B+ revenue bank during its digital transformation; revamped processes, roles, the governance model and KPIs, guaranteeing C-3 level support in an iterative approach
• Implemented a $9MM innovation competition for city halls throughout Latin America; secured participation of 300+ cities, transferred project management capabilities to them, designed and managed the innovation criterion assessment
• Structured initiatives that enabled the training of 6,000+ people in the Middle East, including identification of skill gaps in the workforce, procurement of top MBA schools to serve as providers and management of a 250-trainee pilot
• Implemented a $9MM innovation competition for city halls throughout Latin America; secured participation of 300+ cities, transferred project management capabilities to them, designed and managed the innovation criterion assessment
• Structured initiatives that enabled the training of 6,000+ people in the Middle East, including identification of skill gaps in the workforce, procurement of top MBA schools to serve as providers and management of a 250-trainee pilot
Facebook
Operations
SMB Client Services Intern
1/2015 - 12/2015
• Created automated dashboard for Facebook LATAM's advertiser community (encompassing everything from desiging business metrics to writing SQL code), reducing manual workload and freeing up 1 employee for more impactful work
• Led the implementation of a Subject-Matter Expert program to boost external call center productivity; directed it from program conception to vendor training, enabling a 2x larger scale-up of operations in just 6 months
• Led the implementation of a Subject-Matter Expert program to boost external call center productivity; directed it from program conception to vendor training, enabling a 2x larger scale-up of operations in just 6 months
Raízen
Operations
Operations Intern
7/2014 - 1/2015
- Analyzed best schedule and context to perform regulatory tests and served as interface between suppliers and plant management
- Tracked and supported the plant's technical maintenance and financial routines
- Tracked and supported the plant's technical maintenance and financial routines
Elabora Consultoria
Management Consulting
Intern
1/2012 - 8/2012
- Constructed entirely new project management plan for the year 2013
- Developed models for the evaluation and comparison of renewable chemicals technologies
- Developed models for the evaluation and comparison of renewable chemicals technologies
Unicamp Junior Entreprises Council
Media & Communications
Head of Communications
1/2011 - 1/2012
• Supervised Talento 2011 (an on-campus recruiting fair with 7k+ visitors and a $100k budget; oversaw 6 direct and 20 indirect reports)
• Led a team of 2 in coordinating a series of three entrepreneurship forums in partnership with the Dean's Office, attracting 300+ participants and speakers such as Brazil's Attorney-General
• Led a team of 2 in coordinating a series of three entrepreneurship forums in partnership with the Dean's Office, attracting 300+ participants and speakers such as Brazil's Attorney-General
Propeq
Marketing
Marketing Associate
5/2009 - 8/2010
- Event committee member in Unicamp's 13th Chemical Engineering week;
- Negotiated over US$3,000 in sponsorships from BASF and Bardahl, being responsible for searching contacts and adapting commercial proposals;
- Negotiated over US$3,000 in sponsorships from BASF and Bardahl, being responsible for searching contacts and adapting commercial proposals;