Functional Skills
Agile Software Development
Budgeting
Financial Planning & Analysis (FP&A)
Forecasting / Projections
IT Asset Management
Operations Management
Product Data Management
Product Development
Product Marketing
Product Strategy
Project Management
Quality Assurance
Sales and Operations Planning (S&OP)
User Experience Design (UX)
Artificial Intelligence
Software Skills
Shopify
Microservices
Jira
SQL
Sector Experience
Financial Services
Technology
Experience
Spare Labs
Operations
Product Operations Manager
1/2024 - 6/2024
● To address lack of visibility, we created a tool to communicate the roadmaps and release timelines, flagging high visibility feature launches and plans to the wider organization. This empowered the CS and Growth teams to proactively al ign strategies, driving greater cross-dept col laboration for upcoming releases.
● To address communication gaps and bottlenecks around technical updates, I developed templates and GPT Assistants to help developers create clear, consistent release messaging. This improved customers' understanding of backend changes, enabl ing more meaningful feedback for iterations. As a result, developers became more engaged in release communications, reducing the workload on the product team.
● To address communication gaps and bottlenecks around technical updates, I developed templates and GPT Assistants to help developers create clear, consistent release messaging. This improved customers' understanding of backend changes, enabl ing more meaningful feedback for iterations. As a result, developers became more engaged in release communications, reducing the workload on the product team.
Kubicle
Product Management / Strategy
Technical Product Owner
1/2023 - 1/2024
● To address misalignment from a reactive, sales-led organization, I introduced quarterly Vision Design Sprints, engaging cross-functional teams in col laborative product and strategy planning. By incorporating customer discovery and rapid experimentation, I guided the team to gather actionable feedback and iterated quickly. As a result, the team adopted a product-led, customer-centric culture, improving decision-making and increasing delivery velocity.
● Led the enhancement of our API documentation and developer portal to improve integration partnership experiences. Col laborated closely with engineers to restructure the portal to ensure that architectural guidelines and endpoints were clearly documented. Significantly reduced back-and-forth communication between developers and partners, enabl ing faster and smoother integrations.
● Led the enhancement of our API documentation and developer portal to improve integration partnership experiences. Col laborated closely with engineers to restructure the portal to ensure that architectural guidelines and endpoints were clearly documented. Significantly reduced back-and-forth communication between developers and partners, enabl ing faster and smoother integrations.
Stoko Design
Operations
Project Manager, Financial Operations
10/2020 - 9/2022
● To address lack of awareness of departmental budget health, I designed an interactive forecasting, budgeting, and reporting tool for managers to view their quarterly department budget spend including trends and forecasting accuracy. This tool improved financial visibility for decision-making on budget risks, flagged opportunities for savings, and increased runaway by 6 months.
● Managed Shopify platform workflows and streamlined after-sales processes to reduce fulfilment time.
● Collaborated with CEO on Seed Financing, managing all associated dependencies; responsible for stakeholder management and communication
● Managed Shopify platform workflows and streamlined after-sales processes to reduce fulfilment time.
● Collaborated with CEO on Seed Financing, managing all associated dependencies; responsible for stakeholder management and communication
Sycle
Product Management / Strategy
Product Owner
11/2018 - 11/2019
● Collaborated with product designers and engineers on a design system and component library, creating detai led docs for selecting and implementing components effectiv ely. This initiative streaml ined the development process, improved the adoption of reusable components, reduced front-end load times by 25%, and enhanced the overalUX through consistent interfaces and navigation.
● Created a PM Community of Practice to discuss industry trends, articles and books to continuously grow product function and strengthen product organization
● Created a PM Community of Practice to discuss industry trends, articles and books to continuously grow product function and strengthen product organization
MediaValet
Product Management / Strategy
Product Manager / Product Owner
5/2017 - 11/2018
● Led the strategy and go-l ive for migrating a legacy platform and infrastructure to a next-gen enterprise system bui lt on Microsoft Azure Service Fabric. Col laborated with the sales team to develop talk tracks and equipped support team with resources/training to ensure a seamless transition for customers. Project leveraged cloud-native distributed approaches such as DDD, Actor Model, microservices, reactive systems, and CQRS+EventSourcing - to cumulatively achieve 7x faster load times and 10x scalability.
● Spearheaded the development of an advanced search feature to improve asset discovery, with rigorous customer research, market analysis and data analytics to refine the search algorithm and enhance UX.
● Spearheaded the development of an advanced search feature to improve asset discovery, with rigorous customer research, market analysis and data analytics to refine the search algorithm and enhance UX.
BC Ministry of Education
Product Management / Strategy
Project Manager
10/2015 - 10/2016
● Worked with BC’s top education leadership and student developers on a mobile app to showcase the province's development and adoption of innovative technologies and practices in the classroom