Functional Skills
Go-to-market Strategy
Compensation Strategy
Performance Management
Employee Engagement
Leadership Development
Internal Communications
Communications
People Operations
Process Design / Re-engineering
Sales Strategy
Operations Management
Marketing Analytics
Change Management / Org Design
Operational Efficiency
Operational Transformation
Software Skills
Artificial Intelligence
Canva
Figma
Google Cloud Platform
Hubspot
Microsoft Office
Salesforce
Smartsheet
Certifications
SHRM-SCPSHRM Senior Certified Professional
Sector Experience
Business Services
Healthcare
Media & Entertainment
Social & Public Sector
Technology
Notable Clients
Sinclair Broadcast Group
University of Texas
Experience
Think Consulting
Management Consulting
SVP Strategic Growth, Fractional Chief Operating Officer
1/2022 - Present
Dual role focused on internal growth and fractional executive support for high-growth clients.
● Current Engagement: COO for a national education services company
● • Led structural reorganization aligned with newly defined OKRs and KPIs, improving operational clarity and accountability across all departments.
• Executed full review and overhaul of the technical stack, cutting system-related costs by over 50% while maintaining core functionality and uptime.
• Consolidated and migrated multiple digital properties to company-owned infrastructure, saving six figures annually and improving site performance.
• Evaluated and developed financial models and business plans for a newly launched AI subsidiary, positioning the firm for diversified, high-margin revenue streams.
● Previous Engagements & Internal Leadership
● • Served as right-hand to CEOs and leadership teams of multiple clients in healthcare, SaaS, broadcast media, and fintech, managing strategic initiatives and operational
● Current Engagement: COO for a national education services company
● • Led structural reorganization aligned with newly defined OKRs and KPIs, improving operational clarity and accountability across all departments.
• Executed full review and overhaul of the technical stack, cutting system-related costs by over 50% while maintaining core functionality and uptime.
• Consolidated and migrated multiple digital properties to company-owned infrastructure, saving six figures annually and improving site performance.
• Evaluated and developed financial models and business plans for a newly launched AI subsidiary, positioning the firm for diversified, high-margin revenue streams.
● Previous Engagements & Internal Leadership
● • Served as right-hand to CEOs and leadership teams of multiple clients in healthcare, SaaS, broadcast media, and fintech, managing strategic initiatives and operational
TrueCar (NASDAQ: TRUE)
Operations
Head of Talent Operations
1/2021 - 1/2022
Brought in to overhaul internal systems and talent infrastructure during a critical shift in business model.
● • Led end-to-end assessment and redesign of talent operations, implementing a new ATS and streamlining workflows, reducing time-to-hire by 45%.
• Created "TrueCar University," a centralized LMS platform to standardize onboarding, improve internal training, and accelerate ramp-up time.
• Rationalized spend across the people tech stack — auditing tools, eliminating redundancies, and driving adoption of key platforms.
• Partnered with executive leadership to align talent and workforce strategy with shifting business goals, ensuring functional teams were equipped for the next phase of growth.
• Designed scalable onboarding and management programs to support cross-functional consistency and improve employee engagement.
● • Led end-to-end assessment and redesign of talent operations, implementing a new ATS and streamlining workflows, reducing time-to-hire by 45%.
• Created "TrueCar University," a centralized LMS platform to standardize onboarding, improve internal training, and accelerate ramp-up time.
• Rationalized spend across the people tech stack — auditing tools, eliminating redundancies, and driving adoption of key platforms.
• Partnered with executive leadership to align talent and workforce strategy with shifting business goals, ensuring functional teams were equipped for the next phase of growth.
• Designed scalable onboarding and management programs to support cross-functional consistency and improve employee engagement.
Stripe / Helm Services (Subsidiary)
Operations
Head of People Operations
1/2019 - 1/2021
Selected by Stripe tojoin the founding team of Helm Services, a startup built to deliver operational scale and support to Stripe and its ecosystem. Led all operational infrastructure related to workforce systems, process design, and organizational structure.
● • Built Helm's operational foundation from the ground up, scaling the company from 0 to 100+ employees in its first year.
• Translated board-level goals into executional roadmaps, overseeing the implementation of key infrastructure across HRIS, ATS, performance management, and ticketing systems.
• Developed the company's compensation philosophy and benefits strategy, including incentive programs and compliance-aligned frameworks for rapid hiring and retention.
• Partnered closely with Stripe leadership to ensure systems and processes aligned with broader business objectives — enabling Helm to support increasingly complex service offerings.
• Designed and launched performance management programs, metrics dashboards, and feedb
● • Built Helm's operational foundation from the ground up, scaling the company from 0 to 100+ employees in its first year.
• Translated board-level goals into executional roadmaps, overseeing the implementation of key infrastructure across HRIS, ATS, performance management, and ticketing systems.
• Developed the company's compensation philosophy and benefits strategy, including incentive programs and compliance-aligned frameworks for rapid hiring and retention.
• Partnered closely with Stripe leadership to ensure systems and processes aligned with broader business objectives — enabling Helm to support increasingly complex service offerings.
• Designed and launched performance management programs, metrics dashboards, and feedb
NOODIGS
Operations
Founder & Operator
1/2017 - 1/2019
Founded and led a venture-backed PropTech startup focused on enabling digital residential real estate transactions without traditional agent fees. Oversaw all functional areas across product, legal, ops, and GTM.
● • Built the company from concept through launch, managing a 10-person cross-functional team spanning engineering, design, marketing, and legal.
• Led the design and development of the software platform, working closely with UI/UX and dev teams to deliver a seamless customer experience in a heavily regulated industry.
• Developed go-to-market strategy, pricing model, and financial forecasts while securing key vendor partnerships and managing compliance across multiple jurisdictions.
• Owned company structure, compensation strategy, and operational planning — from hiring plans and incentives to sales process design and customer support models.
• Acted as the central operator, coordinating all internal functions to drive momentum through product launch and early customer a
● • Built the company from concept through launch, managing a 10-person cross-functional team spanning engineering, design, marketing, and legal.
• Led the design and development of the software platform, working closely with UI/UX and dev teams to deliver a seamless customer experience in a heavily regulated industry.
• Developed go-to-market strategy, pricing model, and financial forecasts while securing key vendor partnerships and managing compliance across multiple jurisdictions.
• Owned company structure, compensation strategy, and operational planning — from hiring plans and incentives to sales process design and customer support models.
• Acted as the central operator, coordinating all internal functions to drive momentum through product launch and early customer a
PETPLAN
Human Resources
HR Director
1/2012 - 1/2017
Joined during a period of hypergrowth and helped scale the organization from 50 to over 200 employees while tripling revenue. Played a key role in building the internal infrastructure required to support that growth.
● • Led org-wide restructure that reduced attrition by over 50% and improved productivity across departments.
• Built scalable systems and team structures for recruiting, onboarding, performance, and compliance — laying the foundation for continued expansion.
• Implemented compensation frameworks, benefits programs, and training systems that supported employee engagement and operational effectiveness.
• Partnered directly with the CEO on internal communications, change management, and leadership development, acting as a strategic advisor during a critical growth phase.
• Championed the implementation of an automated claims adjudication platform, resulting in a projected $12.5M savings over 10 years.
● • Led org-wide restructure that reduced attrition by over 50% and improved productivity across departments.
• Built scalable systems and team structures for recruiting, onboarding, performance, and compliance — laying the foundation for continued expansion.
• Implemented compensation frameworks, benefits programs, and training systems that supported employee engagement and operational effectiveness.
• Partnered directly with the CEO on internal communications, change management, and leadership development, acting as a strategic advisor during a critical growth phase.
• Championed the implementation of an automated claims adjudication platform, resulting in a projected $12.5M savings over 10 years.
DOLLAR FINANCIAL GROUP
Human Resources
Manager
1/2011 - 1/2012
Talent Operations Manager.