As a Business Operations & Workflow Consultant, I partner with founders, small Business owners, and internal teams to transform inefficient processes into lean, scalable systems that support long-term growth and operational clarity.
I specializes in identifying operational bottlenecks, standardizing workflows, and implementing tools that drive productivity, eliminate redundancy, and create space for strategic decision-making. My background in project management, sales operations, and client service enables me to quickly assess business needs and deliver both high level solutions and tactical execution.
● KEY RESPONSIBILITIES:
• Conduct operational audits to identify inefficiencies, redundancies, and workflow gaps across departments
• Design and implement custom workflows using tools like ClickUp, Notion, Airtable and Zapier
• Develop SOP libraries, onboarding systems, and internal documentation to improve training, delegation, and delivery consistency
• Set up automated processes

As part of the operations team in a fast-paced law firm, I was responsible for ensuring smooth internal communication, document flow, and support for legal staff through efficient mailroom and administrative processes.

KEY RESPONSIBILITIES:
- Managed daily intake and distribution of incoming and outgoing mail, packages, and legal documents for multiple departments
- Maintained accurate tracking logs and chain-of-custody protocols for sensitive and time-sensitive materials
- Coordinated with legal teams, couriers, and vendors to support timely delivery of court filings and confidential correspondence
- Organized physical and digital filing systems to streamline document retrieval and reduce administrative bottlenecks
- Assisted with office supply inventory, facilities requests, and general support for firm operations

KEY ACHIEVEMENTS:
- Reduced document misrouting incidents by implementing a labeling and tracking process
- Supported firm-wide transition to digital document workflows,