Functional Skills
Business Analysis
Business Process Outsourcing
Business Operations
Change Management / Org Design
Clinical Operations
Process Design / Re-engineering
Process Improvements
Project Management
Business Unit Strategy
Strategic Planning
Workshop Facilitation
Training and Coaching
Risk Management
Program Management
Software Skills
Microsoft Office
Certifications
CLSSBBCertified Lean Six Sigma Black Belt
PMPProject Management Professional
Sector Experience
Financial Services
Healthcare
Fortune 500
Experience
Truist Financial
Product Management / Strategy
SVP, Operational Excellence Manager
5/2023 - Present
SVP, Enterprise Risk Enablement Lead Strategic Initiatives in the RMO, inclusive of regulatory responses for high priority commitments
VP, Operational Excellence Manager – Intelligent Solutions Function as the Chief of Staff to the Head of Intelligent Solutions and Intelligent Automation. Facilitate and lead strategy development and target models for Intelligent Solutions as a net new enterprise function. Lead rapid solution assessment projects across the enterprise.
VP, Operational Excellence Manager – Intelligent Solutions Function as the Chief of Staff to the Head of Intelligent Solutions and Intelligent Automation. Facilitate and lead strategy development and target models for Intelligent Solutions as a net new enterprise function. Lead rapid solution assessment projects across the enterprise.
360 West
Other
Certified Professional Coach
1/2024 - Present
Certified Professional Coach to individuals, groups and teams.
Silicon Valley Bank (SVB)
Operations
Sr. Project Manager – Strategic Initiatives
4/2022 - 5/2023
In a post-acquisition (Boston Private Bank) environment, planned and deployed an enterprise strategic services function for global operations. Directed development of a unified target operating model for internal enterprise process management. Program managed UK divestiture post FCB acquisition.
Wells Fargo
Operations
Business Execution Manager - Risk Program Management
5/2018 - 4/2022
Led a team of program managers who managed 15 high priority risk programs across the company. Responsible for facilitating program design and improvement, strategic integration, team strategy, and managing the responses to all regulatory and high-priority commitments tied to the risk programs. Worked with leaders and stakeholders to ensure alignment with internal risk requirements and external regulatory commitments.
Process Engineer - Enterprise Developed and led complex redesign initiatives that encompassed end-to-end analyses and future state design across the Enterprise in a highly matrixed environment. Facilitated pilot initiatives leading to the development of target operating model methodology.
Process Engineer - Enterprise Developed and led complex redesign initiatives that encompassed end-to-end analyses and future state design across the Enterprise in a highly matrixed environment. Facilitated pilot initiatives leading to the development of target operating model methodology.
Atrium Health
Operations
Director, Performance Enhancement - Continuing Care Services
9/2010 - 5/2018
Worked closely with the senior executive team to identify, develop, and implement enterprise-wide strategy and improvement projects. Partnered with system leaders to develop pilot programs for value-based reimbursement models. Directed and executed multiple, concurrent projects and process improvement initiatives across the division and enterprise. Led the continuing care data analytics team.
Lean Practitioner, Performance Excellence Center - Corporate Operations Implemented process improvement projects using Lean methodology, problem solving and change management. Trained and coached project sponsors and leaders. Utilized value stream analysis, project management, data collection and analysis, and facilitation techniques to drive change. Led capacity, throughput, and process integrations across 11 enterprise-wide surgical services departments.
Business Manager, Surgical Services Operations Led the Anesthesia business department, inclusive of billing, coding and scheduling teams. Managed business intelligence (reporting), revenue cycle management, information systems direction, supply chain enhancement, productivity management, and performance improvement.
Lean Practitioner, Performance Excellence Center - Corporate Operations Implemented process improvement projects using Lean methodology, problem solving and change management. Trained and coached project sponsors and leaders. Utilized value stream analysis, project management, data collection and analysis, and facilitation techniques to drive change. Led capacity, throughput, and process integrations across 11 enterprise-wide surgical services departments.
Business Manager, Surgical Services Operations Led the Anesthesia business department, inclusive of billing, coding and scheduling teams. Managed business intelligence (reporting), revenue cycle management, information systems direction, supply chain enhancement, productivity management, and performance improvement.