Functional Skills
AI Strategy
Applications Architecture
Artificial Intelligence
Business Analysis
Business Intelligence
Change Management / Org Design
Process Design / Re-engineering
Process Improvements
Project Management
Solution Architecture
Data Transformation
Program Management
Requirement Analysis
Risk Management
Software Implementation
Software Skills
Azure DevOps
Confluence
Jira
Microsoft Project
Microsoft Visio
PowerBI
Sharepoint
Azure
Certifications
PCCPProsci Certified Change Practitioner
Sector Experience
Aerospace & Defense
Social & Public Sector
Technology
Transportation & Logistics
Languages
English
Spanish
Persian
Countries Worked In
CAExperience
Government of Canada
Information Technology
Senior Business and Digital Transformation Consultant (independent)
10/2013 - Present
• Worked with twelve (12) departments at the Government of Canada, including Global Affairs Canada (GAC), Royal Canadian Mounted Police (RCMP), Department of National Defence (DND), and Communications Security Establishment (CSE)
• Engaged in more than thirty (30) projects, overseeing all phases from initiation through design, development, and successful implementation; Projects included major digital transformations, business process transformations, IT infrastructure upgrades
• Developed project plans and managed project scope, objectives, timelines, resources, risks, milestones, and deliverables
• Conducted comprehensive requirements elicitation sessions with stakeholders and senior executives, facilitated workshops, analyzed and documented Use Cases, requirement, BRDs, Agile epics and user stories
• Analyzed business processes, conducted gap analysis, risk assessment, documented process maps (as-is and to-be), Value Stream Mapping (VSM), and SIPOC
• Developed Change Management strategies and training programs to facilitate successful adoption of new tools and processes
• Delivered over 10 Business Cases, 50 Business Requirements and BRDs, 50 As-is and To-be process maps and Value Stream Mapping and SIPOC diagrams, 10 Busi
• Engaged in more than thirty (30) projects, overseeing all phases from initiation through design, development, and successful implementation; Projects included major digital transformations, business process transformations, IT infrastructure upgrades
• Developed project plans and managed project scope, objectives, timelines, resources, risks, milestones, and deliverables
• Conducted comprehensive requirements elicitation sessions with stakeholders and senior executives, facilitated workshops, analyzed and documented Use Cases, requirement, BRDs, Agile epics and user stories
• Analyzed business processes, conducted gap analysis, risk assessment, documented process maps (as-is and to-be), Value Stream Mapping (VSM), and SIPOC
• Developed Change Management strategies and training programs to facilitate successful adoption of new tools and processes
• Delivered over 10 Business Cases, 50 Business Requirements and BRDs, 50 As-is and To-be process maps and Value Stream Mapping and SIPOC diagrams, 10 Busi
MD Financial Management
Product Management / Strategy
Senior Business and Process Consultant (independent)
3/2018 - 11/2018
• Led Advisor MD Dashboard (Agile project), a comprehensive dashboard for physicians to track and monitor patient information, schedules, clinical data, and Key Performance Indicators (KPIs), aimed at boosting physician performance by 20% through enhanced patient management, clinical decision support, performance monitoring, and collaboration
• Provided consultation on dashboard design, developed Agile features, epics, user stories, and acceptance criteria in Azure DevOps. Collaborated with Product Manager, Scrum Master, developers to ensure effective implementation and delivery
• Provided consultation on dashboard design, developed Agile features, epics, user stories, and acceptance criteria in Azure DevOps. Collaborated with Product Manager, Scrum Master, developers to ensure effective implementation and delivery
NAV Canada
Product Management / Strategy
Senior Business and Digital Transformation Architect (independent)
7/2016 - 6/2017
• Co-led NAV Canada's Flight Portfolio Rationalization and Modernization Program, focused on enhancing efficiency, reliability, and cost-effectiveness, while integrating emerging technologies and complying with evolving regulatory requirements
• Conducted comprehensive analysis of Flight Applications Portfolio, including 27 flight applications and 7 data sources, evaluated application key metrics (age, business value, technical debt, scalability, licensing, TCO, ROI)
• Participated in workshops with NAV Canada and Microsoft, documented requirements, use cases, as-is and to-be process maps and data flow diagrams, performed gap analysis and risk assessment, identified opportunities for migrating Flight portfolio to a cloud platform (e.g. Microsoft Azure DevOps), conducted technology assessment, compiled detailed Technical Options Analysis
• Developed a Proof of Concept (POC) for Microsoft Speech Recognition software, to enhance communication between pilots and Flight Service Specialists
• Conducted comprehensive analysis of Flight Applications Portfolio, including 27 flight applications and 7 data sources, evaluated application key metrics (age, business value, technical debt, scalability, licensing, TCO, ROI)
• Participated in workshops with NAV Canada and Microsoft, documented requirements, use cases, as-is and to-be process maps and data flow diagrams, performed gap analysis and risk assessment, identified opportunities for migrating Flight portfolio to a cloud platform (e.g. Microsoft Azure DevOps), conducted technology assessment, compiled detailed Technical Options Analysis
• Developed a Proof of Concept (POC) for Microsoft Speech Recognition software, to enhance communication between pilots and Flight Service Specialists
MD Financial Management
Information Technology
Senior Business and Process Consultant (independent)
4/2015 - 10/2015
• Led the MD Life Integration Project, Investment Fund Accounting and Outsourcing workstream, aimed at replacing the vendor for Industrial Alliance and MD Stable Income Fund services. Collaborated with Finance and Accounting, Vendor and Contract Management, IT Security, Legal, Data Governance and Privacy, Infrastructure and Architecture teams during the RFP process, collected requirements for IT Security and Data Privacy
• Led Business Analysts Team Maturity project, conducted research on Business Analysis best practices, mentored Business Analyst Team Lead and provided strategic consultation to enhance Business Analysts team performance by 15%
• Led Evolve Current State (ECS) Project, conducted interviews with stakeholders (Trade Centre and Member Services teams), conducted root cause analysis, documented business requirements, facilitated stakeholders review, and secured approvals
• Led Business Analysts Team Maturity project, conducted research on Business Analysis best practices, mentored Business Analyst Team Lead and provided strategic consultation to enhance Business Analysts team performance by 15%
• Led Evolve Current State (ECS) Project, conducted interviews with stakeholders (Trade Centre and Member Services teams), conducted root cause analysis, documented business requirements, facilitated stakeholders review, and secured approvals
Case IQ (formerly i-Sight)
Information Technology
Project Delivery Consultant
7/2011 - 10/2013
• Managed over fifteen (15) end-to-end i-Sight case management projects from initial assessment to successful implementation and post-implementation, delivered custom solutions for Medicaid Fraud Investigations, Corrective and Preventive Actions, HR Investigations, Incident Management, Customer Complaint Management
• Developed key project documents, including Project Plans, Business Requirements Documents (BRD), Software Requirements Specifications (SRS), Test Plans, UAT, Data Migration and Systems Integration Requirements, SLAs
• Delivered services to a diverse portfolio of clients in United States and Canada, including: WorkSafeBC, BlackRock, Mississippi Division of Medicaid, West Virginia Bureau for Medical Services, JP Morgan Chase, East Kentucky Power Cooperative, Alberta Justice, Caron Treatment Center, Vanguard Health, Novo Nordisk
IT Service Management (ITSM) Business Analyst
• Developed key project documents, including Project Plans, Business Requirements Documents (BRD), Software Requirements Specifications (SRS), Test Plans, UAT, Data Migration and Systems Integration Requirements, SLAs
• Delivered services to a diverse portfolio of clients in United States and Canada, including: WorkSafeBC, BlackRock, Mississippi Division of Medicaid, West Virginia Bureau for Medical Services, JP Morgan Chase, East Kentucky Power Cooperative, Alberta Justice, Caron Treatment Center, Vanguard Health, Novo Nordisk
IT Service Management (ITSM) Business Analyst
CGI Group
Information Technology
IT Service Management (ITSM) Business Analyst
10/2010 - 7/2011
• Worked as an ITSM Consultant in CGI's IT Service Management (ITSM) Transition and Evolution Team. Conducted Client Solution Analysis for various projects, including US General Services Administration Cloud Services, Information Portal (PureShare), Rio Tinto Alcan, and Middleware (TIBCO)
Hewlett-Packard (HP) Canada
Information Technology
Business Analyst and Release Manager
11/2007 - 10/2010
• Worked as a Business Analyst and Release Manager for the AMS team at Information Services Corporation of Saskatchewan (ISC). Conducted extensive Business/Systems analysis and Project Management across various projects, including the Vital Statistics Modernization Program, LAND Integrity and Customer Enhancements, and Technical Environment Upgrade