Functional Skills
Business Analysis
Business Operations
Business Process Outsourcing
Change Management / Org Design
Compliance and risk
Content Strategy
Customer Experience
Customer Relationship Management
Data Strategy
Financial Management
Performance Management
Process Design / Re-engineering
Project Management
Strategic Planning
Vendor Management
Software Skills
ElasticSearch
AWS S3
Azure DevOps
Jira
Microservices
JavaScript
SQL
GitHub
MongoDB
Docker
Salesforce
Java
Kubernetes
C
AWS
Sector Experience
Financial Services
Healthcare
Media & Entertainment
Technology
Telecom
Fortune 500
Top Consulting Firms
Experience
Access Information Management
Information Technology
Director Software Quality Assurance, Access Information Management
12/2015 - 4/2025
Architected comprehensive QA strategy for 5 cloud-based software applications on AWS/Azure platforms while leading enterprise wide testing transformation initiatives. Executed strategic automation implementation, AI/ML testing methodologies, and global team management achieving measurable improvements in quality metrics, cost optimization, and time to market acceleration.
● Strategic QA Leadership & Enterprise Transformation
• Led enterprise-wide QA strategy development creating synergy across product lines with standardized processes, achieving 95% test coverage and establishing testing center of excellence through consolidation of siloed QA teams.
• Implemented AI/ML testing strategies utilizing smart prompt engineering for test data creation and training LLM models to generate production-like test databases while testing in-house AI tools for document processing.
• Spearheaded test automation framework implementation with CI/CD pipelines reducing regression testing time by 85% from 1 week with 3 QA resources to 6 hours across multiple product lines.
Cloud Service Validation & Risk Management
• Managed cloud migration validation and testing of legacy applications to AWS achieving $2+ million annual hosting cost reduction from previous $150K monthly expenses while optimizing performance.
• Reduced critical security issues by 50% through systematic cloud quality reviews and compliance validation, collaborating with Infrastructure, DevOps, and InfoSec teams on DR test p
● Strategic QA Leadership & Enterprise Transformation
• Led enterprise-wide QA strategy development creating synergy across product lines with standardized processes, achieving 95% test coverage and establishing testing center of excellence through consolidation of siloed QA teams.
• Implemented AI/ML testing strategies utilizing smart prompt engineering for test data creation and training LLM models to generate production-like test databases while testing in-house AI tools for document processing.
• Spearheaded test automation framework implementation with CI/CD pipelines reducing regression testing time by 85% from 1 week with 3 QA resources to 6 hours across multiple product lines.
Cloud Service Validation & Risk Management
• Managed cloud migration validation and testing of legacy applications to AWS achieving $2+ million annual hosting cost reduction from previous $150K monthly expenses while optimizing performance.
• Reduced critical security issues by 50% through systematic cloud quality reviews and compliance validation, collaborating with Infrastructure, DevOps, and InfoSec teams on DR test p
Archive Systems. Inc
Information Technology
Director Software QA
1/2013 - 12/2015
Acted as head of the software QA practice for multiple on-prem and cloud-based applications, setting QA strategy, standards, and processes that carried through the company's acquisition by Access Information Management. Led both onshore and offshore teams, selected and implemented automation tools, and partnered with product, DevOps, and InfoSec to ensure scalable releases.
• Built and standardized QA processes and procedures across multiple software products, establishing the foundation for testing center of excellence and quality-focused culture that enhanced software reliability and customer satisfaction.
• Implemented initial automation frameworks and testing tools selection strategy, creating scalable QA infrastructure that supported consistent software releases and reduced manual testing overhead across development teams.
• Collaborated with product managers, software architects, SREs, and UX designers developing performance test plans for API integrations and user experience optimization across web and mobile platforms.
• Built and standardized QA processes and procedures across multiple software products, establishing the foundation for testing center of excellence and quality-focused culture that enhanced software reliability and customer satisfaction.
• Implemented initial automation frameworks and testing tools selection strategy, creating scalable QA infrastructure that supported consistent software releases and reduced manual testing overhead across development teams.
• Collaborated with product managers, software architects, SREs, and UX designers developing performance test plans for API integrations and user experience optimization across web and mobile platforms.
Accenture
Media & Communications
Test Lead Consultant
1/2011 - 12/2012
Delivered comprehensive test strategy and execution for enterprise-level projects managing $2-3 million QA budgets while coordinating onshore and offshore testing efforts. Executed end-to-end testing methodologies, risk mitigation strategies, and client collaboration achieving successful project delivery for Fortune 500 telecommunications clients.
• Designed and executed overall test plan and strategy for Verizon Wireless $50+ million Data Mining, BI and Analytics project managing 17-member onshore and offshore teams while providing daily status reporting.
• Achieved 4x improvement in middleware response time through systematic performance testing and API benchmarking for Cox Communications video middleware solution, overcoming API-based middleware challenges.
• Designed and executed 700+ functional, audit, and system test scripts while managing Quality Center administration, ensuring full test coverage and meeting client expectations for enterprise projects.
• Designed and executed overall test plan and strategy for Verizon Wireless $50+ million Data Mining, BI and Analytics project managing 17-member onshore and offshore teams while providing daily status reporting.
• Achieved 4x improvement in middleware response time through systematic performance testing and API benchmarking for Cox Communications video middleware solution, overcoming API-based middleware challenges.
• Designed and executed 700+ functional, audit, and system test scripts while managing Quality Center administration, ensuring full test coverage and meeting client expectations for enterprise projects.
SRSSOFT, LLC
Information Technology
Senior QA Analyst
2/2009 - 12/2010
Led QA team transformation implementing Agile methodologies for Electronic Medical Records system while driving test automation initiatives. Managed comprehensive testing activities across multiple healthcare modules achieving significant regression time reduction and improved software quality delivery.
• Implemented test automation for regression testing reducing regression time from 3 days to 2 hours through systematic automation framework development using Micro Focus Test Partner for Clinical Manager hybrid EMR system.
• Led QA team in implementing Agile methodologies and processes improving quality and shortening time to market for new modules including e-Prescribing, formulary, RX, lab and physician order management systems.
• Implemented test automation for regression testing reducing regression time from 3 days to 2 hours through systematic automation framework development using Micro Focus Test Partner for Clinical Manager hybrid EMR system.
• Led QA team in implementing Agile methodologies and processes improving quality and shortening time to market for new modules including e-Prescribing, formulary, RX, lab and physician order management systems.
AXS One
Information Technology
QA Manager
10/2007 - 12/2008
• Led and managed on shore and off shore QA teams responsible for black box and grey box testing of Archiving, Records Compliance Management and Email applications on n-tier network topology deployed on Windows, Solaris, Linux and AIX platforms.
• Hands-on activities included; Performing QA testing using automated and manual approaches, setting up test environments, collecting and organizing test cases, updating Test Plans/ Scripts, and developing automation.
• Managed, directed and scheduled Certification and Release activities locally and offshore for quality planning, execution and reporting.
• Coordinated and developed project plans and roadmaps for QA activities with client and off shore vendors for product releases and implementations.
• Suggested and implemented QA methodologies and processes to improve software quality by using root cause analysis, QA metrics etc. and reported finding to the executive management.
• Participated in daily SCRUM and weekly bug triage meetings and steering committee calls with Product Management, Support, R&D groups to make decisions regarding hot fixes, patches and release schedules.
• Promoted a quality atmosphere to internal and external clients. Presented quality assurance findings to internal/external customers and advice on business risks discovered through the quality assurance process.
• Hands-on activities included; Performing QA testing using automated and manual approaches, setting up test environments, collecting and organizing test cases, updating Test Plans/ Scripts, and developing automation.
• Managed, directed and scheduled Certification and Release activities locally and offshore for quality planning, execution and reporting.
• Coordinated and developed project plans and roadmaps for QA activities with client and off shore vendors for product releases and implementations.
• Suggested and implemented QA methodologies and processes to improve software quality by using root cause analysis, QA metrics etc. and reported finding to the executive management.
• Participated in daily SCRUM and weekly bug triage meetings and steering committee calls with Product Management, Support, R&D groups to make decisions regarding hot fixes, patches and release schedules.
• Promoted a quality atmosphere to internal and external clients. Presented quality assurance findings to internal/external customers and advice on business risks discovered through the quality assurance process.
Iconsoft
Other
Manager MIS / QA
9/2005 - 10/2007
• Responsible for managing IT operations including development and implementation, vendor management, financial planning and forecasting.
• Initiated, reviewed and implemented QA processes using HP Testing tools for automated and manual testing of real time shipment tracking system.
• Managed the IT team of 5 for a major textile import client and design / implement automated business processes and test environment.
• Setup and managed test environment to mirror production processes for this System Enhancements using test tools. This was a key to the success of these processes in production.
• Designed and developed office automation system using latest IT methodologies to create a paperless working environment with wireless network infrastructure.
• Installed and configured EDI system for the client trading with fortune 500 companies.
• Initiated, reviewed and implemented QA processes using HP Testing tools for automated and manual testing of real time shipment tracking system.
• Managed the IT team of 5 for a major textile import client and design / implement automated business processes and test environment.
• Setup and managed test environment to mirror production processes for this System Enhancements using test tools. This was a key to the success of these processes in production.
• Designed and developed office automation system using latest IT methodologies to create a paperless working environment with wireless network infrastructure.
• Installed and configured EDI system for the client trading with fortune 500 companies.
Automatic Data Processing
Information Technology
Sr Product Assurance Engineer
5/2000 - 8/2005
• Executed and developed black box test cases to test and debug Internet applications (Pay eXpert/HR eXpert) using Silk Test, Report Miner and Relational Database Systems.
• Wrote and executed manual and automated test scripts using Segue Silk and reported results using Team Track defect tracking system.
• Support entire test and certification process, getting involved early in SDLC and managing through the product launch.
• Developed user-defined functions in Silk Test for exception handling and for maintaining and reusing scripts.
• Worked closely with the analysts in updating, developing and maintaining test plans according to the automation methodology.
• Utilized Rational Unified Process (RUP) methodology of application development reducing time to market without compensating the quality resulting in additional features and record sales of the payroll software.
• Managed automation test scripts and test plans using Visual Source Safe and PVCS.
• Wrote and executed manual and automated test scripts using Segue Silk and reported results using Team Track defect tracking system.
• Support entire test and certification process, getting involved early in SDLC and managing through the product launch.
• Developed user-defined functions in Silk Test for exception handling and for maintaining and reusing scripts.
• Worked closely with the analysts in updating, developing and maintaining test plans according to the automation methodology.
• Utilized Rational Unified Process (RUP) methodology of application development reducing time to market without compensating the quality resulting in additional features and record sales of the payroll software.
• Managed automation test scripts and test plans using Visual Source Safe and PVCS.