Job responsibilities:
• Led strategic learning initiatives, including a shift to blended learning that cut training costs by 30% while maintaining outcomes and aligning with business.
• Managed end-to-end learning project lifecycles including developing project plans, budget, timelines, deliverables, and competing priorities.
• Conducted comprehensive needs assessments and tailored training solutions for new processes, complex systems, resulting in a 15% increase in employee performance metrics.
• Developed training modalities using diverse instructional design methodologies—including ADDIE, SAM, and Agile—to create effective, learner-centered solutions across multiple formats.
• Collaborated with Subject Matter Experts (SMEs), business leaders and cross functional teams to create education roadmap, learning objectives, course outlines, storyboards, final sign-offs and post implementation reviews.
• Implemented Training Evaluation model following Kirkpatrick model for over 150 e-learnings. Developed a continuous improvement process by implementing and incorporating from the post- training metrics.
• Lead the project for CMS (Content Management System) to move all local help files documentation to Zendesk.
• Established key performance indicators (KPIs) and assessments to calibrate training effectiveness and provided regular reports to stakeholders, demonstrating ROI and informing future training strategies.
• Implemented a microlearning strategy, delivering bite-size

Job responsibilities:
• Developed online training for over 15 processes and covering 24 competencies.
• Organized province wide training programs for train the trainer for new change adoption and training.
• Training Needs Analysis and documentation including target audience analysis, defining learning objectives and competency profiling.
• Close collaboration with SMEs and specialty leaders, author curriculum and training manuals.
• Developed Competency framework with technical and behavioral competencies and proficiency levels for 4 categories of employees and designed learning curriculums.
• Designed blended learning workshops coupled with discussion groups, simulations, virtual learning, online learning, and instructor led training.
• Designed & administered games like jeopardy, board games, crosswords, bingo for software and tool learning for engaging user experience.
• Provided consultation for replacing the aging system and assist in adoption of the new system.
• Creative arrangements for resources and infrastructure for on-the-floor trainings
• Change Management activities and documentation for engagement and adoption.
• Proactively maintained and updated training materials to reflect changes in standard operating procedures (SOPs) and organizational updates.
• Designing and analyzing key metrics for calibrating post-training effectiveness
• Pre and Post go-live support planning including training plans and reinforcement planning.
• Used change managemen

Job responsibilities:
• Forecasting quarterly and annual site Training needs and making nimble and responsive learning strategy
• Designed & developed job aids, training manuals and train the trainer content based on adult learning principles.
• Metrics, data analysis for middle management and senior management to assist in critical decision making.
• Driven CIC (Continuous improvement cycle) for various processes leading up to 3,000 CAD savings annually.
• Facilitating 1:1 coaching and mentoring sessions for associate development
• Designed competency framework and curriculums for new managers on empowerment, task prioritization.
• Oversee safety and disciplinary related coaching.
• Performance consulting provided to various groups to set performance parameters and expectations.
• Implemented Level 2 Evaluations (Kirkpatrick Model) for evaluating training programs and Quality Assurance
• Facilitated Leadership workshops. Programs for leadership,trainer, and trainee engagement
• Trainings organized in various modes like- instructor led, blended, webinars, e-learning.
• Created an online library using Quip, SharePoint, and OneNote to communicate different department roles and standard work and best practices.
• Internal marketing campaigns for in-house training programs. Helped created interest and anticipation and program participation increased by 15% YoY.
• Developed Curriculum strategies using blended learning approach through various medium using case studie

Job responsibilities:
• Handled training and learning requirements of Delivery Centre of 2500 associates.
• Needs Analysis, content development and delivery.
• Incorporating training feedback from trainers and trainees to make amendments (agile methodology)
• Facilitated leadership orientation and designed continuous learning curriculums.
• Training resource, budget, and infrastructure management
• Prepared assessment plans and instruments
• Competency mapping and learning plans for new leaders.
• Worked with projects and verticals (healthcare, pharma, IT) to author exclusive training modules.
• Awarded inspirational facilitator award based on associate feedback.
• Worked with over 18 different SMEs/regional education leads from different domains to deliver customized training for ensuring people development in business-criticalskills.
• Train the trainer content design and delivery
• CSR (Corporate Social Responsibility) activist helping earthquake victims, educating underprivileged children, road cleaning camps, etc.
• Conducted Testing of new LMS. Worked on Moodle and Saba to manage and coordinate associate evaluations.

• Oversee the patching activities for clients like Pepsi, Tropicana, and British Airways. Coordinated the delivery of a six-month software training program for over 150 employees and evaluated the program's effectiveness to align with business.