Functional Skills
Risk Management
Cost Reduction
Workforce Optimization
Project Management
Strategic Planning
Operational Efficiency
HR System Implementation
Service Delivery
Change Management / Org Design
Operational Risk Management
Data Management
Compliance and risk
Forecasting / Projections
Innovation Management
Operations Management
Software Skills
Looker
Tableau
Outlook
Google Docs
Microsoft Excel
Sector Experience
Healthcare
Experience
Pelago (formerly Quit Genius)
Operations
Director of Care Operations
1/2023 - 11/2024
● Leadership: care team operations, overseeing engagement, performance metrics, panel forecasting, and clinical program design to ensure alignment with JCAHO standards.
○ Gathered and analyzed key metrics on member engagement, leading to a 10% increase in follow-up appointment attendance and an overall improvement in program completion rates by 20%.
● People Management: 3 Coach Managers, Learning/Development Leader, Onboarding Care Team Manager
○ Achieved a 100 eNPS score, reflecting exceptional team satisfaction.
○ Pelago Lighthouse Leadership Award Winner for People management - Dec 2023
● Innovated New Care Pathways: Spearheaded a Clinical Care Pathway initiative, implementing an SBIRT approach that identified 10% of members with problematic alcohol use during onboarding.
○ 88% of members attended their onboarding calls.
○ 44% decrease in call time for intake counselors
○ Reduced hiring needs by 50% and program costs by 38%
○ 50% increase in retention to next appt
○ 73% reported
○ Gathered and analyzed key metrics on member engagement, leading to a 10% increase in follow-up appointment attendance and an overall improvement in program completion rates by 20%.
● People Management: 3 Coach Managers, Learning/Development Leader, Onboarding Care Team Manager
○ Achieved a 100 eNPS score, reflecting exceptional team satisfaction.
○ Pelago Lighthouse Leadership Award Winner for People management - Dec 2023
● Innovated New Care Pathways: Spearheaded a Clinical Care Pathway initiative, implementing an SBIRT approach that identified 10% of members with problematic alcohol use during onboarding.
○ 88% of members attended their onboarding calls.
○ 44% decrease in call time for intake counselors
○ Reduced hiring needs by 50% and program costs by 38%
○ 50% increase in retention to next appt
○ 73% reported
Quit Genius
Operations
Director of Coaching Operations
5/2021 - 1/2023
Global Leadership: Oversaw the global health coach department. Strategic Planning: Formulated a strategy to fulfill contractual obligations across the entire portfolio of business for tobacco program. Forecasting Development: Created a flexible model for growth/hiring, analyzing data on engagement and program completion rates. Data Driven Decisions: Constructed and analyzed a Cost of Goods Sold (COGS)
• system to boost gross profit margins and create a phased approach on
• improvements needed to boost coach efficiency and lower cost of program. Operational Efficiency: Improved capacity by 8x from 2021 to 2022.
• system to boost gross profit margins and create a phased approach on
• improvements needed to boost coach efficiency and lower cost of program. Operational Efficiency: Improved capacity by 8x from 2021 to 2022.
Greater Minneapolis
Product Management / Strategy
Community Product Manager
3/2021 - 5/2021
Strategy: Enhanced the MOBE Participant Community Strategy by refining and
• advancing it. Program Development: Built a roadmap and defined the Participant Community
• Experience. Cross-Collaboration: Collaborated with subject-matter experts across MOBE to
•
• deliver the strategy. People Management: Managed Community Moderators and scaled the Community Platform.
• advancing it. Program Development: Built a roadmap and defined the Participant Community
• Experience. Cross-Collaboration: Collaborated with subject-matter experts across MOBE to
•
• deliver the strategy. People Management: Managed Community Moderators and scaled the Community Platform.
Greater Minneapolis
Operations
Guide Manager, Self-Management Program Operations
9/2019 - 3/2021
People Management: Supervised a team of 20 Clinicians (Guides) focused on
I dependent self-management. Learning/Development Implementation: Conducted training sessions for Guides on Motivational Interviewing in digital communication. Cross-Collaboration: Supported departmental projects and took the lead in a digital task force team.
I dependent self-management. Learning/Development Implementation: Conducted training sessions for Guides on Motivational Interviewing in digital communication. Cross-Collaboration: Supported departmental projects and took the lead in a digital task force team.
Noom
Start-Up
Health Coach Manager and Project Lead
11/2016 - 9/2019
People Management: Managed a nationwide team of 300 contract coaches, a 20 person Coach team, and three project leaders.
Innovation/Operations: Established and directed operations for Noom's coverage
Innovation/Operations: Established and directed operations for Noom's coverage
Tiff4activelife, LLC
Start-Up
High Risk Fitness Consultant
4/2009 - 12/2018
• Consultation: Provided consulting services to multiple gyms and obesity clinics. Program Development: Developed and supervised wellness programs with a
specific focus on diabetes and cardiology. Leadership: Took a leadership role in conducting fitness classes in diverse settings.
specific focus on diabetes and cardiology. Leadership: Took a leadership role in conducting fitness classes in diverse settings.
Omada Health
Start-Up
Digital Health Coach, Diabetes Prevention Program (DPP) Lifestyle Coach
4/2015 - 11/2016
Omada Healthgrewby expandingits digital healthplatform, securing$48MinSeries
● funding, andestablishing keypartnerships toenhancechronic diseaseprevention programs. Digital Health Coaching: Coached participants through a 16-week Foundation and
•
• 8-month Focus digital lifestyle program, ensuring high customer satisfaction. Mentorship: Worked with new coaches and contributed as a member of the Innovation Task Force committee.
● funding, andestablishing keypartnerships toenhancechronic diseaseprevention programs. Digital Health Coaching: Coached participants through a 16-week Foundation and
•
• 8-month Focus digital lifestyle program, ensuring high customer satisfaction. Mentorship: Worked with new coaches and contributed as a member of the Innovation Task Force committee.
OptumHealth
Other
Wellness Coach
12/2011 - 4/2015
• Telephonic Health Coaching: Offered telephonic wellness coaching in diverse areas, employing motivational interviewing techniques to understand patients' desires and needs. Developed tailored plans to assist patients in achieving their health goals.