Functional Skills
Business Analysis
Business Development
Digital Transformation
E-commerce Implementation
Leadership Development
Product Strategy
Project Management
Change Management / Org Design
PMO Transformation
Program Management
Growth Strategy
Patient Experience
Pharmacy Benefits Management
Process Design / Re-engineering
Patient Journey
Software Skills
Confluence
Figma
Jira
Microsoft Excel
Microsoft Project
Miro
PowerBI
Smartsheet
Trello
Certifications
CLSSGBCertified Lean Six Sigma Green Belt
CSMCertified Scrum Master
PMPProject Management Professional
PCCPProsci Certified Change Practitioner
Sector Experience
Business Services
Consumer Goods
Healthcare
Life Sciences & Pharma
Technology
Languages
English
Notable Clients
AbbVie
Elevance Health
Microsoft
Twist Bioscience
Walgreens Boots Alliance
Big 4 Accounting
Top Consulting Firms
Experience
BSTiNsights
Management Consulting
Senior Program Manager, Digital Transformation
6/2023 - Present
• Leading a $200M+ digital transformation to scale online ordering, increasing potential customer exposure by 300x in the U.S. alone.
• Owning and publishing the digital transformation roadmap, ensuring alignment across cross-functional teams and executive stakeholders.
• Guiding UX execution and program governance, driving seamless collaboration between junior designers and advanced engineering teams.
• Synthesizing strategic insights for executive leadership, ensuring clear communication of priorities, risks, and business impact.
• Driving operational cadence and execution governance, leading meetings, tracking key initiatives, and removing blockers for scalability.
• Owning and publishing the digital transformation roadmap, ensuring alignment across cross-functional teams and executive stakeholders.
• Guiding UX execution and program governance, driving seamless collaboration between junior designers and advanced engineering teams.
• Synthesizing strategic insights for executive leadership, ensuring clear communication of priorities, risks, and business impact.
• Driving operational cadence and execution governance, leading meetings, tracking key initiatives, and removing blockers for scalability.
Deloitte
Management Consulting
Senior Consultant
12/2021 - 6/2023
• Led AI & Connected Care strategy*for internal GTM efforts, increasing customer retention by 15%.
• Designed an integrated program plan for a $34B pharmacy transformation, closing 34% of care gaps through member engagement.
• Designed an integrated program plan for a $34B pharmacy transformation, closing 34% of care gaps through member engagement.
Slalom Consulting
Management Consulting
Digital Strategy & Customer Experience Consultant
2/2018 - 12/2021
• Launched a $2M digital COVID testing scheduler for a Fortune 100 retailer, reducing operational overhead while improving CX.
• Led new service design and CX initiatives, guiding the introduction of in-pharmacy diagnostic testing.
• Led new service design and CX initiatives, guiding the introduction of in-pharmacy diagnostic testing.
INFOSYS EQUINOX (FORMERLY SKAVA)
Product Management / Strategy
E-Commerce Product Delivery Manager
8/2016 - 2/2018
• Led an enterprise eCommerce re-platform, delivering a $2M digital rebranding & migration in 8 months.