Functional Skills
Business Analysis
Business Operations
Business Development
Business Planning
Change Management / Org Design
Customer Experience
Customer Relationship Management
Customer Service
Data Analysis
Data Governance
Data Management
Financial Management
Financial Planning & Analysis (FP&A)
Operations Management
Strategic Planning
Software Skills
Adobe Illustrator
DocuSign
Dropbox
Microsoft PowerPoint
Microsoft Word
Microsoft Excel
Microsoft Office
Sector Experience
Consumer Goods
Retail
Travel & Hospitality
Case Study
Case Studies
Driving Margin Growth through P&L Optimization
Travel & Hospitality
Business Analytics
Supply Chain Optimization
Process Improvements
Enterprise POS Modernization - QU POS Implementation
Travel & Hospitality
Strategic Planning
Vendor Management
Operational Transformation
Project Reimagine: Field Operations Transformation Across Seven Restaurant Brands
Travel & Hospitality
Strategic Planning
Operational Efficiency
People Operations
Experience
GoTo Foods
Operations
SVP, Category Operations – Restaurant Brands
9/2022 - 12/2024
Led the development and execution of scalable operations strategies across seven distinct restaurant brands, enabling more effective, efficient, and profitable operating models.
Acted as a strategic thought partner to Chief Brand Officers, Category Presidents, and Commercial Drivers, identifying performance gaps and implementing repeatable, data-driven solutions. Collaborated with Brand VPs of Operations to improve in-store execution, guest satisfaction, and profitability across all service channels, especially commercial drivers such as gift cards, catering, 3PD and 1PD.
• Championed Project Reimagine, a 16-month enterprise-wide transformation of the field support model. Led the creation of specialized field roles, operational routines, performance scorecards, and remote visitation tools. This initiative increased franchisee revenue, strengthened brand execution, and unlocked a projected $160M in annual sales — equivalent to 4.2% of total system sales — while boosting franchisee confidence and accountability.
• Restructured company store field operations, realigning supervisory coverage, simplifying responsibilities, and optimizing support. These changes generated $3.2M in annual labor savings, improved field efficiency, and created a more focused leadership structure to drive frontline performance.
Acted as a strategic thought partner to Chief Brand Officers, Category Presidents, and Commercial Drivers, identifying performance gaps and implementing repeatable, data-driven solutions. Collaborated with Brand VPs of Operations to improve in-store execution, guest satisfaction, and profitability across all service channels, especially commercial drivers such as gift cards, catering, 3PD and 1PD.
• Championed Project Reimagine, a 16-month enterprise-wide transformation of the field support model. Led the creation of specialized field roles, operational routines, performance scorecards, and remote visitation tools. This initiative increased franchisee revenue, strengthened brand execution, and unlocked a projected $160M in annual sales — equivalent to 4.2% of total system sales — while boosting franchisee confidence and accountability.
• Restructured company store field operations, realigning supervisory coverage, simplifying responsibilities, and optimizing support. These changes generated $3.2M in annual labor savings, improved field efficiency, and created a more focused leadership structure to drive frontline performance.
Church's Chicken
Operations
SVP, US Franchise Operations and Global OPS Services
10/2014 - 8/2019
With a team of 18 employees, directed U.S. franchise operations for Church’s Chicken, supporting 900+ franchised restaurants during a period of brand modernization and growth. Developed and executed strategies globally to elevate standards, grow revenue, improve profitability, and build stronger franchisee alignment.
• Led rollout of digital sales channels (3PD, mobile, curbside, catering), generating over $60M incremental EBITDA and driving 10%+ YOY sales growth, while modernizing guest experience and enabling scalable digital expansion.
• Championed Project Blaze, a systemwide store reimage and brand transformation, improving guest perception, traffic, sales, and franchisee engagement.
• Launched OPS 360, a proprietary tech platform that standardized routines, improved field accountability, and protected brand standards—recognized by QSR Magazine as a pandemic-era model for improving operations.
• Drove $15M+ in annual cost savings by optimizing P&L line items—through vendor renegotiation, supply chain efficiencies, and ops simplification—freeing capital for franchise reinvestment.
• Expanded Pathway to Excellence University into a global digital training platform supporting 50K+ team members, accelerating onboarding and LTO execution during COVID-19.
• Led rollout of digital sales channels (3PD, mobile, curbside, catering), generating over $60M incremental EBITDA and driving 10%+ YOY sales growth, while modernizing guest experience and enabling scalable digital expansion.
• Championed Project Blaze, a systemwide store reimage and brand transformation, improving guest perception, traffic, sales, and franchisee engagement.
• Launched OPS 360, a proprietary tech platform that standardized routines, improved field accountability, and protected brand standards—recognized by QSR Magazine as a pandemic-era model for improving operations.
• Drove $15M+ in annual cost savings by optimizing P&L line items—through vendor renegotiation, supply chain efficiencies, and ops simplification—freeing capital for franchise reinvestment.
• Expanded Pathway to Excellence University into a global digital training platform supporting 50K+ team members, accelerating onboarding and LTO execution during COVID-19.
Burger King Corporation
Operations
Senior Director, Global Learning
1/2010 - 9/2014
Held multiple senior roles over a 27-year tenure at Burger King®. As Sr. Director of Global Learning, I led transformational initiatives that elevated operational execution, global brand consistency, and Above Restaurant Leader performance.
I partnered closely with regional and global teams to build scalable training systems and field tools, while ensuring operational alignment and consistency across a vast network of corporate and franchised international markets.
• Spearheaded global rollout of BK® GURU, a highly complex digital learning platform, launched ahead of schedule and under budget. Supported 500K+ unique global learners and earned strong franchisee adoption systemwide.
• Designed and led training for U.S. Field Restructure, enabling rollout of third-party compliance audits and driving improvements in brand standards, food safety, guest satisfaction, and store-level performance.
• Oversaw development of Global Brand Standards Manuals, managing 27 different operating manuals in 9 unique languages.
• Directed global training for all restaurant roles—delivering blended learning programs and interactive toolkits that enabled successful new product launches, operational rollouts, and LTO execution.
• Acted as strategic partner to HR, Marketing, Supply Chain, and Ops Innovation on initiatives including Restaurant of the Future, mobile ordering, and new equipment testing.
I partnered closely with regional and global teams to build scalable training systems and field tools, while ensuring operational alignment and consistency across a vast network of corporate and franchised international markets.
• Spearheaded global rollout of BK® GURU, a highly complex digital learning platform, launched ahead of schedule and under budget. Supported 500K+ unique global learners and earned strong franchisee adoption systemwide.
• Designed and led training for U.S. Field Restructure, enabling rollout of third-party compliance audits and driving improvements in brand standards, food safety, guest satisfaction, and store-level performance.
• Oversaw development of Global Brand Standards Manuals, managing 27 different operating manuals in 9 unique languages.
• Directed global training for all restaurant roles—delivering blended learning programs and interactive toolkits that enabled successful new product launches, operational rollouts, and LTO execution.
• Acted as strategic partner to HR, Marketing, Supply Chain, and Ops Innovation on initiatives including Restaurant of the Future, mobile ordering, and new equipment testing.