Functional Skills
Project Management
Business Analysis
Service Delivery
Finance Transformation
Innovation Management
Performance Management
Process Improvements
Process Design / Re-engineering
Business Process Outsourcing
Business Operations
Change Management / Org Design
HR Transformation
HR System Implementation
Recruiting Process Design
People Operations
Certifications
CLSSGBCertified Lean Six Sigma Green Belt
PMPProject Management Professional
Sector Experience
Business Services
Consumer Goods
Financial Services
Life Sciences & Pharma
Technology
Languages
English
Case Study
Case Studies
HR Transformation and HRIS Implementation
Life Sciences & Pharma
Change Management / Org Design
HR Transformation
HR System Implementation
North America Finance Shared Service Center Implementation
Industrials
Change Management / Org Design
ERP Implementation
Finance Transformation
Experience
OpExpertise Consulting
Management Consulting
Business Transformation Consultant
9/2023 - Present
• Senior Business Transformation Consultant managing client engagements for process transformation, enterprise technology implementation, and shared service solution designing.
• Experience in multiple industries including Financial Services (Deutsche Bank), Technology (Google, Ericsson, Cisco, Sage Healthcare, et. al.), Staffing (Adecco, Resource Solutions, et. al.), Pharmaceutical (Cytel) and Consumer Products (Nestle, Mars, PepsiCo, et. al.).
• My most recent project involved a redesign of a global (NA, EMEA, APAC) client's HR service delivery framework and implementation of Oracle HCM resulting in annual ongoing savings of $1.3M.
• Experience in multiple industries including Financial Services (Deutsche Bank), Technology (Google, Ericsson, Cisco, Sage Healthcare, et. al.), Staffing (Adecco, Resource Solutions, et. al.), Pharmaceutical (Cytel) and Consumer Products (Nestle, Mars, PepsiCo, et. al.).
• My most recent project involved a redesign of a global (NA, EMEA, APAC) client's HR service delivery framework and implementation of Oracle HCM resulting in annual ongoing savings of $1.3M.
Resource Solutions
Management Consulting
Vice President, Change and Transformation
9/2021 - 9/2023
• Deployed as a senior leader on the global Deutsche Bank account with responsibility for service improvement, innovative technology design, and program project management.
• Client-facing role supporting all regions including Americas, EMEA and APAC locations.
• Designed and implemented a proprietary Talent Acquisition Process Management System utilizing no additional cost licensing for Microsoft Enterprise systems (Power Platform, SharePoint, etc.) enabling a significant headcount reduction (through natural attrition).
• Client-facing role supporting all regions including Americas, EMEA and APAC locations.
• Designed and implemented a proprietary Talent Acquisition Process Management System utilizing no additional cost licensing for Microsoft Enterprise systems (Power Platform, SharePoint, etc.) enabling a significant headcount reduction (through natural attrition).
Chazey Partners
Management Consulting
Business Process Integration Manager (Contract)
11/2019 - 9/2021
• Manage client engagements to redesign and/or relocate finance and HR shared services.
• Write/submit RFPs, present engagement to executives, oversee contract submittals and expansions.
• Conduct process design workshops, oversee the creation of level 3-5 process documentation, develop system workflow configurations, manage hiring and training of new staff, and create change communications.
• Write/submit RFPs, present engagement to executives, oversee contract submittals and expansions.
• Conduct process design workshops, oversee the creation of level 3-5 process documentation, develop system workflow configurations, manage hiring and training of new staff, and create change communications.
Pontoon Solutions
Management Consulting
Director, Operations
1/2016 - 10/2019
▪ Utilized strong analytical, change management and Lean Six Sigma skills to lead business change/transformations by working closely with the executive leadership and directly with clients on large/complex business problems and creating permanent process improvements including identification/implementation of beneficial technologies.
▪ My portfolio of clients included the Google global MSP where I lead a team to improve time to hire by 20% and reduce aged requisitions by 35% and Ericsson RPO with over 20k hires per year in 90 countries, which I helped grow 20% year over year at a higher profit margin by analyzing resource distribution and creating new solution models by country.
▪ Supervised a team of Implementation Managers implementing solutions ranging from new innovations at existing programs to entirely new global programs.
▪ Developed a Sourcing Only product, the highest profit margin product in Pontoon history.
▪ My portfolio of clients included the Google global MSP where I lead a team to improve time to hire by 20% and reduce aged requisitions by 35% and Ericsson RPO with over 20k hires per year in 90 countries, which I helped grow 20% year over year at a higher profit margin by analyzing resource distribution and creating new solution models by country.
▪ Supervised a team of Implementation Managers implementing solutions ranging from new innovations at existing programs to entirely new global programs.
▪ Developed a Sourcing Only product, the highest profit margin product in Pontoon history.
Day & Zimmermann
Operations
Director of Operations
5/2012 - 1/2016
• Directed the MSP program teams for a portfolio of clients, three un the Fortune Global 500.
• Delivered an Order to Cash process improvement project to redesign workflows, automate steps, create new SOPs and retrain the MSP shared services group resulting in a 10% reduction in cost to serve and measurable quality improvement.
• Core Team member on the D&Z Now project which utilized Six Sigma methodologies to analyze and design a new 300+ headcount Shared Services Organization, improved governance, a portfolio of optimization projects, multi-million dollar savings and a continuous improvement program.
• Delivered an Order to Cash process improvement project to redesign workflows, automate steps, create new SOPs and retrain the MSP shared services group resulting in a 10% reduction in cost to serve and measurable quality improvement.
• Core Team member on the D&Z Now project which utilized Six Sigma methodologies to analyze and design a new 300+ headcount Shared Services Organization, improved governance, a portfolio of optimization projects, multi-million dollar savings and a continuous improvement program.
Sage
Operations
Implementation and Process Director
12/2008 - 5/2012
• Directed the PMO, which was responsible for new implementations and program improvements from the initial SOW through hand off to account management.
• Used Six Sigma methodologies and tools to create a centralized Operations team including Analysis, Contract Management and Solution Engineering to transform the organization from a decentralized individual contributor model to a regional team-based model.
• Built cross-departmental teams to re-develop processes, reporting and accountability to improve internal efficiency and our customers' experience.
• Used Six Sigma methodologies and tools to create a centralized Operations team including Analysis, Contract Management and Solution Engineering to transform the organization from a decentralized individual contributor model to a regional team-based model.
• Built cross-departmental teams to re-develop processes, reporting and accountability to improve internal efficiency and our customers' experience.