Functional Skills
Project Management
Agile Software Development
Risk Management
Business Development
Strategic Planning
Business Analysis
Software Development
Customer Relationship Management
Disaster Recovery
DevOps
Revenue Growth
Operational Efficiency
Good Clinical Practice (GCP)
Digital Marketing / Advertising
Supply Chain Integration
Software Skills
Azure DevOps
Jira
PowerBI
ServiceNow
Docker
Python
Ansible
Firewall
AWS
Salesforce
WireShark
Kubernetes
Terraform
Tableau
Confluence
Certifications
CSMCertified Scrum Master
Sector Experience
Consumer Goods
Healthcare
Real Estate
Retail
Technology
Languages
English
Countries Worked In
USNotable Clients
Diageo
Home Depot
USDA
Whataburger Restaurants Inc
Experience
Epsilon
Information Technology
Project Manager Contract
9/2023 - Present
• Spearheaded planning, installing, operating, and maintaining a multi-platform network and firewall infrastructure, utilizing Cisco routers, switches, Palo Alto firewalls, and VPN solutions to ensure secure and efficient connectivity across LAN/WAN environments and cloud hosting architectures.
• Oversaw the implementation and automation of DISC's commercial and government cloud services using tools like Terraform, Ansible, and Kubernetes, including onboarding new cloud customers and transitioning workloads to operational AWS, Azure, and GCP environments.
• Managed Tier 3 technical support for network, firewall, VPN, and cloud services, leveraging tools like ServiceNow, Splunk, and Wireshark to facilitate rapid issue resolution and uphold high service reliability.
• Collaborated with enterprise architecture, DevOps, and cloud architecture teams to implement and maintain standards, enhance performance, and optimize network and cloud operations through automation and advanced configurations.
• Developed and maintained contingency and disaster recovery plans for critical network and cloud systems, partnering with architecture teams to design and execute VMware-based solutions using tools like Veeam and CommVault.
• Led unique research and development initiatives, pilot projects, and tests of new technologies, providing recommendations for enterprise-wide network and cloud infrastructure upgrades, including secure implementations of Docker containers and Kubernetes.
• Ensur
• Oversaw the implementation and automation of DISC's commercial and government cloud services using tools like Terraform, Ansible, and Kubernetes, including onboarding new cloud customers and transitioning workloads to operational AWS, Azure, and GCP environments.
• Managed Tier 3 technical support for network, firewall, VPN, and cloud services, leveraging tools like ServiceNow, Splunk, and Wireshark to facilitate rapid issue resolution and uphold high service reliability.
• Collaborated with enterprise architecture, DevOps, and cloud architecture teams to implement and maintain standards, enhance performance, and optimize network and cloud operations through automation and advanced configurations.
• Developed and maintained contingency and disaster recovery plans for critical network and cloud systems, partnering with architecture teams to design and execute VMware-based solutions using tools like Veeam and CommVault.
• Led unique research and development initiatives, pilot projects, and tests of new technologies, providing recommendations for enterprise-wide network and cloud infrastructure upgrades, including secure implementations of Docker containers and Kubernetes.
• Ensur
TiffinLabs LLC
Marketing
Director of Marketing & Technology
9/2021 - 4/2022
• Directed cross-functional marketing and technology initiatives, focusing on brand positioning, competitive analysis, and customer experience to support strategic business objectives and increase market share.
• Designed and implemented a growth marketing MarTech roadmap for SaaS products, resulting in a 30% increase in leads and a 20% boost in customer acquisition while aligning with organizational priorities.
• Drove website traffic growth by 50% and improved online conversion rates by 40% through the development and execution of innovative digital marketing strategies, including social media campaigns, paid advertising, and SEO optimization.
• Led the global development of two new brand concepts, enhancing brand awareness by 25% and contributing to a 15% increase in revenue growth across key markets.
• Optimized pricing structures to improve profit margins by 25% and increased customer satisfaction by 20%, demonstrating a data-driven approach to achieving business results.
• Collaborated with IT teams to improve system reliability by 30% and reduce downtime by 25% by implementing Atlassian Tools upgrades and effective infrastructure management strategies.
• Designed and implemented a growth marketing MarTech roadmap for SaaS products, resulting in a 30% increase in leads and a 20% boost in customer acquisition while aligning with organizational priorities.
• Drove website traffic growth by 50% and improved online conversion rates by 40% through the development and execution of innovative digital marketing strategies, including social media campaigns, paid advertising, and SEO optimization.
• Led the global development of two new brand concepts, enhancing brand awareness by 25% and contributing to a 15% increase in revenue growth across key markets.
• Optimized pricing structures to improve profit margins by 25% and increased customer satisfaction by 20%, demonstrating a data-driven approach to achieving business results.
• Collaborated with IT teams to improve system reliability by 30% and reduce downtime by 25% by implementing Atlassian Tools upgrades and effective infrastructure management strategies.
CEC Entertainment
Marketing
Technical Project Manager Contract
10/2020 - 9/2021
• Led technology programs valued at $7M+, focusing on defining project scope, deliverables, and objectives to increase efficiency by 20% and reduce costs by 15%, achieving 100% on-time and on-budget delivery.
● • Mitigated project risks by 25% and improved success rates by 30% through proactive risk management strategies, including digital and statistical data analysis.
• Strengthened business growth by 20% and enhanced cross-functional collaboration by 50% through effective engagement with 15 key stakeholders across technology, engineering, product, and sales teams.
• Boosted project efficiency by 15% and improved customer satisfaction by 20% by leveraging industry best practices, including requirements gathering, project road mapping, and consistent client communication.
• Increased budget accuracy by 20% and doubled project profitability by implementing quarterly forecasting tied to milestones and recognized revenue.
• Enhanced cross-functional collaboration by 25% and increased project success rates by 30% by building consensus among three cross-functional teams and influencing decision-making across internal and external organizations.
• Served as Scrum Master, driving team progress to achieve quarterly goals, delivering 12 sprints at a velocity of 15+ story points per sprint, and fostering continuous improvement within Agile frameworks.
● • Mitigated project risks by 25% and improved success rates by 30% through proactive risk management strategies, including digital and statistical data analysis.
• Strengthened business growth by 20% and enhanced cross-functional collaboration by 50% through effective engagement with 15 key stakeholders across technology, engineering, product, and sales teams.
• Boosted project efficiency by 15% and improved customer satisfaction by 20% by leveraging industry best practices, including requirements gathering, project road mapping, and consistent client communication.
• Increased budget accuracy by 20% and doubled project profitability by implementing quarterly forecasting tied to milestones and recognized revenue.
• Enhanced cross-functional collaboration by 25% and increased project success rates by 30% by building consensus among three cross-functional teams and influencing decision-making across internal and external organizations.
• Served as Scrum Master, driving team progress to achieve quarterly goals, delivering 12 sprints at a velocity of 15+ story points per sprint, and fostering continuous improvement within Agile frameworks.
Cortland
Management Consulting
Digital Project Manager
10/2019 - 4/2020
• Directed the successful completion of technology initiatives valued at $1 M+, ensuring alignment with organizational goals, adherence to budget constraints, and delivery of defined project scope and objectives.
• Implementing Salesforce software, driving operational efficiency, and optimizing project workflows improved digital and technology team processes by 40%.
• Achieved an 85% timely delivery rate by effectively managing priorities, setting clear delivery expectations, and coordinating workflow and PO management with four external agencies.
• Reduced project risks by 60% by designing and implementing a comprehensive risk management plan, including proactive monitoring of risks, issues, dependencies, and development of contingency plans.
• Implementing Salesforce software, driving operational efficiency, and optimizing project workflows improved digital and technology team processes by 40%.
• Achieved an 85% timely delivery rate by effectively managing priorities, setting clear delivery expectations, and coordinating workflow and PO management with four external agencies.
• Reduced project risks by 60% by designing and implementing a comprehensive risk management plan, including proactive monitoring of risks, issues, dependencies, and development of contingency plans.
Whataburger Restaurants Inc.
Information Technology
Project Manager
8/2015 - 10/2019
• Managed the end-to-end implementation of Salesforce projects using the SDLC process, achieving a 100% success rate through a robust risk management framework while increasing productivity by 45% and reducing resource utilization by 30%.
• Optimized the product team's workflow by 35% by effectively sorting and prioritizing over 350 feature requests, ensuring alignment with business priorities.
• Accelerated project delivery by 15% and enhanced customer satisfaction by 20% by developing a high-level program roadmap in collaboration with the Supply Chain Program Lead.
• Supported a 20-person cross-functional team in adopting Lean-Agile methodologies, resulting in a 50% reduction in cycle time and improved delivery efficiency.
• Optimized the product team's workflow by 35% by effectively sorting and prioritizing over 350 feature requests, ensuring alignment with business priorities.
• Accelerated project delivery by 15% and enhanced customer satisfaction by 20% by developing a high-level program roadmap in collaboration with the Supply Chain Program Lead.
• Supported a 20-person cross-functional team in adopting Lean-Agile methodologies, resulting in a 50% reduction in cycle time and improved delivery efficiency.