Functional Skills
Business Analysis
Business Operations
Customer Relationship Management
Change Management / Org Design
Business Development
Revenue Cycle Optimization
Account-Based Marketing (ABM)
Strategic Planning
Operational Efficiency
Software Skills
Salesforce
Sector Experience
Business Services
Technology
Experience
FOSSA
Start-Up
VICE PRESIDENT, TECHNICAL SERVICES & SUPPORT
11/2024 - 9/2025
Pre-IPO (Series B), growth stage SaaS-based open-source compliance & security company with ~$13.5M ARR in 2025
• Oversaw Support, Pre-Sales Engineering, and Technical Services after company eliminated Customer Success as a department.
• Preserved ~$500k ARR and extended runway to profitability by stabilizing legacy business after core PMF erosion.
• Cut ~$600k annual OpEx by introducing AI-powered optimizations, enabling staffing efficiencies while simultaneously improving customer outcomes.
• Partnered with Sales, Product, and Engineering to maintain strategic customer relationships during pivot.
• Oversaw Support, Pre-Sales Engineering, and Technical Services after company eliminated Customer Success as a department.
• Preserved ~$500k ARR and extended runway to profitability by stabilizing legacy business after core PMF erosion.
• Cut ~$600k annual OpEx by introducing AI-powered optimizations, enabling staffing efficiencies while simultaneously improving customer outcomes.
• Partnered with Sales, Product, and Engineering to maintain strategic customer relationships during pivot.
FOSSA
Start-Up
VICE PRESIDENT, CUSTOMER SUCCESS
10/2022 - 11/2024
• Rebuilt and expanded CS and Support Services teams, reporting to CEO and CRO.
• Lifted GRR from
• Lifted GRR from
People Data Labs
Start-Up
VICE PRESIDENT, CUSTOMER SUCCESS
1/2021 - 9/2022
Pre-IPO (Series B), growth stage DaaS business with on-premise and API product delivery; ~$21M ARR in 2021
• Scaled team from 3 to 14, adding CSMs, CSEs, and SEs.
• Developed churn forecasting and ARR tracking that supported $45M Series
● raise at $330M valuation.
• Transitioned function from reactive to proactive success, contributing ~33% of 2021 revenue and ~100% ARR growth.
• Built cross-functional bridges with Sales, Finance, Product, and Engineering.
• Scaled team from 3 to 14, adding CSMs, CSEs, and SEs.
• Developed churn forecasting and ARR tracking that supported $45M Series
● raise at $330M valuation.
• Transitioned function from reactive to proactive success, contributing ~33% of 2021 revenue and ~100% ARR growth.
• Built cross-functional bridges with Sales, Finance, Product, and Engineering.
Kentik Technologies
Operations
HEAD OF GLOBAL CUSTOMER SUCCESS
2/2017 - 1/2021
Pre-IPO (Series C), growth stage SaaS-based network visibility company with ~$35M ARR in 2021
• Built and led global CS team; delivered 20%+ of ARR growth via expansions/upsells, peaking at 50% in key quarters.
• Held full P&L ownership while maintaining 90%+ gross retention.
• Achieved 0% voluntary attrition in high-growth environment.
• Introduced premium professional services menu and refined customer tiering.
• Built and led global CS team; delivered 20%+ of ARR growth via expansions/upsells, peaking at 50% in key quarters.
• Held full P&L ownership while maintaining 90%+ gross retention.
• Achieved 0% voluntary attrition in high-growth environment.
• Introduced premium professional services menu and refined customer tiering.
SevOne
Start-Up
SENIOR DIRECTOR, AMERICAS SUPPORT & PLATFORM SERVICES
1/2015 - 1/2017
• Expanded Support and Platform Services teams, launched Hardware Refresh Program, and shifted to proactive support.
• Supported SaaS/Cloud delivery initiatives.
• Supported SaaS/Cloud delivery initiatives.
SevOne
Start-Up
DIRECTOR, PLATFORM SERVICES
1/2014 - 1/2015
• Built team to execute complex upgrades, enabling $10M upsells and generating $500K in services revenue.
SevOne
Sales
SENIOR GLOBAL SOLUTIONS ARCHITECT
1/2013 - 1/2014
• Enabled $65M in 2014 sales and $100M in 2015 through technical leadership and global expansion.
SevOne
Sales
SENIOR SALES ENGINEER
1/2010 - 1/2013
• Key contributor to $40M in 2013 sales growth; led demos and represented company globally.